Lania Dorsainrre
Deerfield Beach,FL
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
5
5
years of professional experience
Work History
Server
ACTS Retirement-Life Community
06.2019 - 11.2019
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Customer Service Cashier
Marshalls
02.2021 - 03.2022
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Shift Leader
Wendy's
03.2022 - 11.2022
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
Server, Togo Specialist
Cracker Barrell Old Country Store
11.2022 - Current
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Developed strong client relationships through consistent communication and attentive service.
- Increased sales revenue with targeted marketing campaigns and strategic product positioning.
- Reduced costs by identifying inefficiencies in operations and implementing cost-saving measures.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Education
High School Diploma -
Deerfield Beach High School
Deerfield Beach, FL06.2021
Skills
- Food Running
- Order Delivery Practices
- Beverage Preparation
- Supply Restocking
- Table Setting
- Daily Specials Memorization
- Guest Engagement
- Hospitality Service Expertise
- Service Prioritization
- Performance Improvement
- Food Safety Practices
- Order Accuracy
Timeline
Server, Togo Specialist
Cracker Barrell Old Country Store
11.2022 - Current
Shift Leader
Wendy's
03.2022 - 11.2022
Customer Service Cashier
Marshalls
02.2021 - 03.2022
Server
ACTS Retirement-Life Community
06.2019 - 11.2019
High School Diploma -
Deerfield Beach High School