Lania Harris
New Orleans,LA
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
10
10
years of professional experience
Work History
Patient Access Coordinator
Touro
06.2021 - 02.2023
- Patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Addressed bad debts in line with set protocols.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Providing excellent customer service by promptly answering patient inquiries.
- Coordinated patient's care by facilitating caregiver access to medical home providers and resources to meet patient needs.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
Insurance Customer Service Representative
Our Lady Of The Lake Hospital RMC & Children's
02.2018 - 04.2021
- Answering multiple call lines.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
- Provided primary customer support to internal and external customers.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Assessed customer needs and recommended suitable insurance policies.
- Responded proactively and positively to rapid change.
- Providing efficient and exceptional customer service.
- Answered insurance-related questions and discussed product offerings with prospective customers to meet unique needs.
- Navigated computer system to look up customer information and update policies.
- Conducted follow-up calls to ensure satisfactory resolution of customer issues.
Lead Cashier
Chic-Fil-A
11.2016 - 01.2018
- Ensured compliance with company policies regarding cash handling procedures, maintaining security standards throughout operations.
- Promoted store specials and upsold items at the register, increasing average transaction value per customer visit.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
- Coordinated breaks for fellow cashiers to ensure continuous coverage at all times while minimizing downtime.
- Developed strong rapport with colleagues across departments, fostering teamwork that led to smooth operations.
- Always ending it off with, “my pleasure” because it is always a pleasure to serve others.
Cashier
Winn Dixie
07.2013 - 09.2016
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Education
High School Diploma -
Saint Mary's Academy
New Orleans, LA05.2017
Skills
- Insurance Billing
- Insurance Verification
- Appointment Scheduling
- Patient Care
- Patient Information Verification
- Patient Admission
- HIPAA Compliance
- Patient Registration
- Multitasking and Organization
- Problem-Solving
- Medical Billing
- Team Leadership
- EMR Updating
Timeline
Patient Access Coordinator
Touro
06.2021 - 02.2023
Insurance Customer Service Representative
Our Lady Of The Lake Hospital RMC & Children's
02.2018 - 04.2021
Lead Cashier
Chic-Fil-A
11.2016 - 01.2018
Cashier
Winn Dixie
07.2013 - 09.2016
High School Diploma -
Saint Mary's Academy