La’Nia Thomas
Crum Lynne,PA
Summary
Technology professional with extensive experience in software development, system administration, and technical support. Demonstrated ability to solve complex problems and enhance system performance. Proven project management skills and effective team collaboration. Committed to ongoing professional development and adapting to industry advancements.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Crew Member
Five Guys
Conshohocken, PA
06.2024 - 01.2025
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Restocked kitchen supplies including food products and utensils.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Checked expiration dates on all products before serving them to customers.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Performed cashier duties such as taking orders, collecting payments and providing change.
Sales Representative
Empire Management Group Inc
Philadelphia, PA
03.2024 - 04.2024
- Negotiated pricing contracts with customers to maximize profits.
- Maintained accurate records of all sales and prospecting activities.
- Organized client visits, presentations, product demonstrations and trade shows.
- Analyzed market trends to identify potential sales opportunities.
- Developed and maintained relationships with customers to ensure repeat business.
- Collaborated with marketing team to create promotional materials for products and services.
- Answered inquiries from prospective customers regarding features of products and services offered.
Sales Representative
Sterling (Surpass Inc)
Wilmington, DE
11.2023 - 04.2024
- Negotiated pricing contracts with customers to maximize profits.
- Maintained accurate records of all sales and prospecting activities.
- Organized client visits, presentations, product demonstrations and trade shows.
- Analyzed market trends to identify potential sales opportunities.
- Developed and maintained relationships with customers to ensure repeat business.
- Collaborated with marketing team to create promotional materials for products and services.
- Answered inquiries from prospective customers regarding features of products and services offered.
Asset Protection Agents (Unarmed)
Us Security Care
Bluebell, PA
08.2022 - 08.2023
- Interacted with store staff, local law enforcement and other authorities regarding asset protection matters.
- Developed policies and procedures related to asset protection and loss prevention.
- Performed daily inspections of property for potential security issues or hazards.
- Provided customer service support including resolving customer disputes or complaints in a timely manner.
- Investigated suspicious persons, activities and reported findings to appropriate personnel.
- Identified opportunities for improvement in existing processes related to asset protection.
- Conducted surveillance of customers, employees and vendors to identify potential security risks or criminal activity.
- Maintained detailed records of all incidents, investigations, evidence collected and outcomes.
Health Care Aide
365 Health Services
Media, PA
05.2023 - 06.2023
- Transported patients to appointments using wheelchairs or stretchers when necessary.
- Performed light housekeeping duties including laundry, vacuuming and dusting.
- Maintained a clean and safe environment for all patients according to health regulations standards.
- Assisted in the implementation of care plans for individual patients under the direction of a registered nurse or physician.
- Monitored vital signs such as pulse rate, temperature and respiration rate.
- Answered call lights promptly in order to meet patient needs in a timely manner.
- Helped patients maintain their independence while providing support when needed.
- Provided emotional support to patients and their families during difficult times.
- Provided assistance to patients with activities of daily living such as bathing, dressing, grooming and eating.
- Monitored vital signs such as blood pressure, pulse, temperature, and respiration rate.
Health Care Aide
Daily Dove Care
Philadelphia, PA
04.2023 - 04.2023
- Transported patients to appointments using wheelchairs or stretchers when necessary.
- Performed light housekeeping duties including laundry, vacuuming and dusting.
- Maintained a clean and safe environment for all patients according to health regulations standards.
- Assisted in the implementation of care plans for individual patients under the direction of a registered nurse or physician.
- Monitored vital signs such as pulse rate, temperature and respiration rate.
Sales Associate
AutoZone
Chester, PA
09.2021 - 06.2022
- Restocked shelves as needed to ensure sufficient inventory levels.
- Attended weekly team meetings to review performance goals and objectives.
- Demonstrated product features and benefits for customers' needs.
- Assisted customers with product selection, sizing and styling.
- Processed credit card transactions quickly and securely.
- Maintained cleanliness of store environment including floors, windows, displays.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Order Picker
PHL7 - Amazon Fulfillment Center
Middletown, DE
07.2021 - 08.2021
- Performed regular cycle counts of inventory levels in assigned areas.
- Recorded accurate data on daily picking reports, including number of items picked, location in warehouse and any discrepancies found during inspection process.
- Followed established procedures for receiving incoming shipments and verifying contents against purchase orders.
- Assembled boxes or other containers and packed items carefully to ensure safe shipment.
Electrical Testing Engineer
CTDI - Communications Test Design
Swedesboro, NJ
12.2020 - 03.2021
- Developed test plans, procedures, and reports for new and existing products.
- Provided technical direction to other engineers in the design of safety tests for electrical components.
- Participated in failure analysis activities to identify root causes of component defects or malfunctions.
- Calibrated, maintained, and operated all electrical test equipment according to established protocols.
- Trained and guided new employees according to company standards and procedures.
- Utilized and interpreted technical drawings when repairing and installing electrical systems.
Order Picker
Jet Distribution Service Inc
Teterboro, NJ
09.2020 - 11.2020
- Performed regular cycle counts of inventory levels in assigned areas.
- Recorded accurate data on daily picking reports, including number of items picked, location in warehouse and any discrepancies found during inspection process.
- Assembled boxes or other containers and packed items carefully to ensure safe shipment.
- Ensured that all safety regulations were followed while performing work duties.
- Utilized scanning equipment for picking, packing and shipping orders.
- Stacked cartons on pallets according to size and weight specifications.
- Achieved productivity and accuracy standards to meet company guidelines.
Shift Manager
Five Guys
Downingtown, PA
06.2020 - 08.2020
- Reviewed security footage regularly for suspicious activities or theft attempts.
- Enforced safety standards throughout the store including proper use of equipment.
- Maintained cleanliness and organization of work area.
- Trained new employees on company policies, procedures, and job responsibilities.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Inspected work areas regularly for cleanliness and organization standards.
- Provided coaching and guidance to team members when necessary to improve performance.
Packing Handler
ACY5 Amazon Fulfillment Center
Logan Township, NJ
05.2020 - 07.2020
- Ensured that all safety regulations were strictly followed while operating packing machines.
- Adhered to proper storage techniques when handling fragile items during packaging.
- Lifted heavy cartons and placed them onto conveyor belts for sorting purposes.
- Organized items in boxes according to size, weight, and type.
- Followed established guidelines regarding hazardous material handling procedures.
- Stacked filled boxes on pallets for shipping purposes.
- Monitored work performance to ensure quality standards were met or exceeded.
- Reported malfunctions or damages of equipment to supervisor immediately.
Shift Manager
Five Guys
Media, PA
08.2018 - 12.2019
- Reviewed security footage regularly for suspicious activities or theft attempts.
- Enforced safety standards throughout the store including proper use of equipment.
- Trained new employees on company policies, procedures, and job responsibilities.
- Maintained cleanliness and organization of work area.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Inspected work areas regularly for cleanliness and organization standards.
- Provided coaching and guidance to team members when necessary to improve performance.
Dietary Aide
Glen Mills Senior Living
Glen Mill, PA
07.2017 - 03.2018
- Ensured that all food was prepared according to established health standards.
- Worked closely with dietitians to ensure proper nutrition for each resident and patient.
- Monitored expiration dates on products and disposed of any spoiled or expired foods.
- Greeted visitors entering the kitchen area, provided them with information about services offered, and directed them accordingly.
- Maintained a safe working environment by following all safety protocols.
- Set up trays for patients upon request.
- Observed special diets prescribed by physicians or nutritionists.
Cashier
KFC/ Taco Bell
Claymont, DE
05.2016 - 03.2017
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Performed other duties as assigned by management.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
High School Diploma -
STEM Academy Chester
1100 W 10th St, Chester, PA 1901306.2018
Skills
- Confidence
- Creativity
- Maintenance and repair
- Store opening and closing
- Workplace safety
- Food preparation
- Stock management
- Cooking
- Taking orders
- Teamwork and collaboration
- Decision making
- Flexibility
- Presentation
- Public speaking
- Research
- Strategy
- Self-management
- Teamwork
- Coding
- Programming
- Data analysis
- Graphics
- Platforms
- Project management
- Planning
- Sketching
- Commitment
- Desire to learn
- Critical thinking
- Data modeling
- Leadership
- Management
- Probability
- Statistics
- System design
- Supply restocking
- Cash handling
- Safety compliance
- Customer service
- Inventory management
- Time management
- Leadership qualities
- Problem-solving
Certification
ServSafe, 05/06/19, 05/06/24, National Restaurant Association
Mechanical Skills
- Attention to Detail
- Commitment & Desire To Learn
- Communication
- Computer Science Fundamentals
- Critical Thinking & Problem Solving
- Data Modeling
- Giving & Receiving Feedback
- Leadership & Management
- Probability & Statistics
- System Design
Volunteer Experience
- Chester Education Foundation, Volunteer, 06/01/16, Chester, PA
- Widener STC Environmental Program, Volunteer, 09/01/14 - 06/01/15, Chester, PA
References
- Stephanie Donofry, STEM Integration Instruction Specialist, (484) 832-1091
- Jasmine Perez, General Assistance Manager, (215) 900-0293
- LaTiffany Tucker, Co-worker, (404) 706-5481
- Kareem Dennis, Supervisor, (267) 334-1249
- Jenelle Grayson, Co-worker (785) 317-4320
Hobbies and Interests
- Actor
- Designing
- Fashion
- Modeling
- Novels
- Traveling
- Creative Writing
Profile - Languages
- English
Activities
Track and field, 2012 - 2013
References
References available upon request.
Timeline
Crew Member
Five Guys
06.2024 - 01.2025
Sales Representative
Empire Management Group Inc
03.2024 - 04.2024
Sales Representative
Sterling (Surpass Inc)
11.2023 - 04.2024
Health Care Aide
365 Health Services
05.2023 - 06.2023
Health Care Aide
Daily Dove Care
04.2023 - 04.2023
Asset Protection Agents (Unarmed)
Us Security Care
08.2022 - 08.2023
Sales Associate
AutoZone
09.2021 - 06.2022
Order Picker
PHL7 - Amazon Fulfillment Center
07.2021 - 08.2021
Electrical Testing Engineer
CTDI - Communications Test Design
12.2020 - 03.2021
Order Picker
Jet Distribution Service Inc
09.2020 - 11.2020
Shift Manager
Five Guys
06.2020 - 08.2020
Packing Handler
ACY5 Amazon Fulfillment Center
05.2020 - 07.2020
Shift Manager
Five Guys
08.2018 - 12.2019
Dietary Aide
Glen Mills Senior Living
07.2017 - 03.2018
Cashier
KFC/ Taco Bell
05.2016 - 03.2017
High School Diploma -
STEM Academy Chester
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