Laniah Lewis
Haslett,MI
Summary
Skilled Registered Dental Hygienist and seasoned Customer Service Agent, adept in preventive oral health education and partnership development. Demonstrated expertise in enhancing patient care and customer satisfaction through research and effective communication. Proven ability to elevate service standards and educate on health practices, leveraging presentation skills for impactful program promotion.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Registered Dental Hygienist
East Lansing Dental
06.2018 - Current
- Delivered compassionate care and monitored patient comfort through communication, exceptional clinical skills, gentle approach, and positive rapport development.
- Educated patients on importance of oral hygiene and demonstrated techniques for flossing and brushing.
- Captured patients' dental radiographs and provided to dentist for interpretation and diagnosis.
- Applied fluoride and dental sealants to protect patients' teeth from decay.
- Screened patients for signs of oral cancer, lesions, or disease by visually and manually inspecting mouth and gums.
- Research, review and select patient education material for patient base.
Technical/Senior Customer Service Agent
Sparrow Health System
11.1999 - 09.2018
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Escalated issues to proper supervisors when standard processes were not effective.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Identified and analyze system impacting trends and assisted with corrective/resolution action plans.
Education
Bachelor of Applied Science - Health Care Administration
University of Michigan, Flint
Flint, MI04-2023
Associate of Applied Science - Dental Hygiene
Lansing Community College
Lansing, MI05-2017
Skills
- Preventive oral health education
- Partnership development
- Research
- Presentation development
- Needs assessment
- Program promotion
Certification
- Healthcare Provider BLS Certification, American Red Cross
- State of Michigan Dental Hygiene License - 2017
- State of Michigan Local Anesthesia and Nitrous Oxide Certification - 2017
Timeline
Registered Dental Hygienist
East Lansing Dental
06.2018 - Current
Technical/Senior Customer Service Agent
Sparrow Health System
11.1999 - 09.2018
- Healthcare Provider BLS Certification, American Red Cross
- State of Michigan Dental Hygiene License - 2017
- State of Michigan Local Anesthesia and Nitrous Oxide Certification - 2017
Bachelor of Applied Science - Health Care Administration
University of Michigan, Flint
Associate of Applied Science - Dental Hygiene
Lansing Community College
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