Summary
Overview
Work History
Education
Skills
Timeline
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Laniah Trotter

Osseo,MN

Summary

Energetically contributed to team success at Dairy Queen Grill & Chill through exceptional customer service and problem-solving skills. Demonstrated proficiency in cash handling and equipment operation, enhancing workplace safety and efficiency. Known for innovative solutions and fostering customer satisfaction, significantly boosting team performance.

Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.

Overview

2
2
years of professional experience

Work History

Team Member

Dairy Queen Grill & Chill
Maple Grove, MN
03.2023 - 10.2024
  • Greeted customers and answered any questions they had about the store's products and services.
  • Closing store, did cleaning, and made sure everything was stocked.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Stocked shelves with newly arrived products.

Team Member

Cub Foods
Maple Grove, MN
05.2022 - 10.2022
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Issued receipts, refunds, credits or change due to customers.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Followed company security procedures for handling large sums of money.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.

Education

High School Diploma -

Maple Grove High School
: 9800 Fernbrook Ln N, Maple Grove, MN
06-2024

Skills

  • Workplace Safety
  • Cleaning
  • Complaint resolution
  • Equipment Operation
  • Cash Handling
  • Customer Service
  • Heavy Lifting
  • Safety understanding
  • Flexible Schedule

Timeline

Team Member

Dairy Queen Grill & Chill
03.2023 - 10.2024

Team Member

Cub Foods
05.2022 - 10.2022

High School Diploma -

Maple Grove High School

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Laniah Trotter