LANI CATHERINE SANTOS

Consistently received positive feedback from passengers and supervisors for outstanding service.

• Successfully handled emergency situations, ensuring passenger safety and compliance with airline protocols.
• trained and mentored new flight attendants on safety procedures and customer service best practices.
• Recognized for maintaining a high level of professionalism and composure during challenging flights.
• Provided top tier customer service to passengers, ensuring a comfortable and enjoyable flight experience.
• Conducted pre-flight safety checks and demonstrated safety procedures to passengers.
• Responded promptly to passenger requests and resolved issues with empathy and efficiency.
• collaborated with the flight crew to maintain a safe and secure cabin environment.
• Assisted passengers with special needs,including unaccompanied minors and individuals with disabilities.
• Demonstrated safety equipment and procedures to meet FAA guidelines.
• Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
• Assisted passengers during deplaning process by providing directions or other information as requested.
• Took measures during unusual conditions to maximize safety of customers and crew.
• Restocked and organized food, beverage and passenger items inventory.
• Worked with air marshals, airport security, and ground personnel to remove unruly passengers.
• Provided safety instructions to passengers prior to takeoff and landing.
• Administered and coordinated emergency procedures or care, enhancing onboard safety.
• Inspected aircraft cabin before each flight to ensure it was clean and safe for passengers.
• Completed paperwork related to passenger manifests accurately after each flight.
• Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.
• Followed safety, passenger and supply pre-flight checklists.
• Delivered onboard customer service including food and beverage service.
• Served beverages and food items and provided key information about offerings to passengers during flights.
• Checked safety equipment, food, and beverages, and airplane cabin prior to boarding.
• Provided assistance to disabled passengers when necessary.
• Offered answers to passengers' questions and resolved issues that arose during flights.
• Directed junior team members in proper duties and company regulations.
• Conducted preflight checks to assess general condition and cleanliness of aircraft.
• Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
• Demonstrated proper use of seat belts, oxygen masks and flotation devices to prepare for emergencies.
• Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
• Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
• Responded to medical emergencies as needed during flights.
• Dealt with mechanical and passenger emergencies according to standards.
• Participated in pre-flight briefings to discuss flight details, weather and service plans.
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• Adhered to company policies regarding security measures and protocol at all times.
• Instructed passengers on safety and emergency procedures and answered questions related to flight.
• Completed day-to-day duties accurately and efficiently.
• Followed directives of pilots and airport personnel to complete safe, on-time departures and arrivals.
• Reported any incidents or irregularities regarding the aircraft or its equipment to the captain immediately.
• Enforced FAA and airline rules with passengers in business, economy and first class.
• Administered first aid to passengers experiencing medical issues and helped coordinate advanced in-flight or ground support.
• Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.

• Accepting, checking and tagging customers' baggage at kiosks
• Processing and completing credit card baggage transactions at kiosks
• Assisting customers with self-service kiosk check-in and kiosk baggage processing
• Queuing lines in ticket counter areas
• Accepting and activating customers' self-tagged baggage
• Performing clearance and verification of documents at kiosks
• Possibly performing additional related duties as deemed operationally necessary by management in accordance with the collective bargaining agreement.

• Greeted passengers, verified tickets and directed passengers to assigned seats.
• Addressed passengers\' concerns about delayed and canceled flights.
• Explained the use of safety equipment and answered passengers\' questions.
• Promoted the safety, comfort and welfare of passengers through constant cabin monitoring of aircraft equipment\'s and passenger situation and through flight cabin service Supervised unaccompanied minors during flights.
• Administered first aid to passengers experiencing medical emergencies.
• Trained and qualified to work and operate on various aircrafts
• Relayed updates and information to passengers in a friendly and timely manner.
• Upsold Duty Free sales during flights, resulting in record in-flight sales.
• Maintained a friendly, positive attitude when dealing with distressed passengers.
• Announced and demonstrated safety and emergency procedures.
• Briefed passengers according to company and FAA requirements.
• Checked to ensure that food, beverages, blankets, reading material, emergency equipment and other supplies were aboard.
• Complied with customs, immigration and cabotage laws on international trips.
• Ensured the passengers needs and expectations were met throughout the flight.
• Managed all systems and situations affecting the flight while preserving passenger comfort, safety and well being.
• Resolved service related problems in a timely manner.
• Executed menu and drink orders to meet preferences of passengers.
• Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
• Cooperated with pilots and crew members while performing duties on board the plane.
• Managed refreshments cart at scheduled intervals to give passengers food and beverages.
• Enforced FAA and airline rules with passengers in business, economy and first class.
• Participated in pre-flight briefings to discuss flight details, weather and service plans.
• Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
• Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
• Offered answers to passengers' questions and resolved issues that arose during flights.
• Administered and coordinated emergency procedures or care, enhancing onboard safety.
• Offered in-flight entertainment to passengers, operating audio, and video equipment to deliver seamless experiences.
• Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.
• Provided assistance to disabled passengers when necessary.
• Demonstrated safety equipment and procedures to meet FAA guidelines.
• Dealt with mechanical and passenger emergencies according to standards.
• Delivered onboard customer service including food and beverage service.
• Conducted preflight checks to assess general condition and cleanliness of aircraft.
• Conducted periodic trips through cabin to monitor passenger comfort.
• Responded to medical emergencies as needed during flights.
• Served beverages and food items and provided key information about offerings to passengers during flights.
• Completed flight logs, passenger action reports and inventory paperwork with high attention to detail.
• Reported any incidents or irregularities regarding the aircraft or its equipment to the captain immediately.
• Demonstrated proper use of seat belts, oxygen masks and flotation devices to prepare for emergencies.
• Performed pre-flight checks on the aircraft's interior components such as exit doors and lavatories.
• Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
• Administered first aid to passengers experiencing medical issues and helped coordinate advanced in-flight or ground support.
• Worked with air marshals, airport security, and ground personnel to remove unruly passengers.
• Assisted disabled passengers as needed during boarding, deplaning and transfers between gates.
• Provided first aid assistance to passengers when necessary.
• Followed company regulations and rules promoting safe environment for both travelers and employees.