LaNicia Wilson
Atlanta,GA
Summary
Renowned for fostering teamwork and adapting to dynamic environments, making significant contributions to organizational success. Experienced with project coordination, ensuring tasks are completed on time and within scope. Utilizes strong planning and organizational skills to manage resources effectively. Track record of enhancing team collaboration and streamlining workflows to drive project success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Coordinator for The Giving Spoon Project
The Giving Spoon Project
04.2020 - Current
- Organized and executed meal preparation and distribution for community outreach programs, serving 70 to 200 homeless individuals monthly
- Developed menus and coordinated procurement of ingredients, ensuring cost-effectiveness while maintaining high-quality standards
- Managed inventory and donations to optimize resources for maximum impact
- Collaborated with local organizations and volunteers to streamline food delivery and enhance community engagement
Multi-Unit Manager, Brand Development Manager
King of Pops
08.2021 - 10.2024
- Oversaw operations as Atlanta's Multi-Unit Manager, managing five locations while simultaneously holding dual responsibilities as Area Manager, General Manager, and Brand Development Manager
- Implemented and maintained Square's POS system across five bar locations, enhancing transaction speed and customer service capabilities
- Trained and supported team members across five company-owned bars in effectively utilizing the Square POS system
- Managed inventory and purchasing processes for liquor and frozen novelty goods, ensuring optimal stock levels to meet customer demand and minimize waste
- Created processes for tracking and procurement of limited-time offerings (LTOs), aligning product availability with event needs and seasonal demands
- Collaborated with suppliers to negotiate favorable terms and deals, maintaining quality standards while controlling COGS
- Led the design and execution of a cocktail-making class at King of Pops flagship location, achieving a 3x increase in class frequency from 2023 to 2024 while building awareness for new wholesale products
- Supported key wholesale accounts by consulting on effective sales techniques and integrating new products, fostering strong relationships and driving year-over-year sales growth opportunities
Multi-Unit Assistant Manager
Corner Bakery Cafe
02.2016 - 08.2021
- Conducted regular inventory audits and implemented robust management practices, achieving a measurable reduction in losses and improved accuracy
- Achieved a 6-7% reduction in inventory shrinkage
- Analyzed inventory data to identify trends, optimize stock levels, and prevent over-ordering or shortages
- Ensured accurate payroll processing and effective budget adherence, contributing to overall stability and operational efficiency
- Managed cash flow, payroll, and P&L to ensure financial accountability and alignment with company targets
- Developed and optimized staff schedules, strategically aligning shifts with team members' strengths to enhance productivity and service quality
- Controlled labor costs by scheduling staff based on peak sales periods and anticipated customer flow
- Monitored ticket times and average customer spend through the POS system, leveraging data to enhance team accountability and improve throughput
- Implemented customer service training and service standards, raising secret shop scores from 60% to over 90% within a two-month period
Multi-Unit Assistant Manager
Nando's Peri Peri
11.2010 - 01.2016
- Managed nine locations, ensuring seamless integration and utilization of NCR and Menulink POS systems for effective sales tracking, labor management, and inventory control
- Managed daily operations across multiple locations, ensuring consistent service quality, smooth workflows, and compliance with health and safety standards
- Developed and implemented a thorough deep cleaning schedule across all locations, resulting in consistently passing health inspection audits
- Optimized labor scheduling by monitoring hourly trends and average ticket size, aligning staffing with on- and off-peak sales periods to enhance efficiency and customer experience
- Consistently exceeded labor cost targets by implementing strategic scheduling and efficient staff management, maintaining costs between 12% and 15% against a target of 18%
- Recruited and developed high-performing team members, promoting six employees into shift manager and assistant manager roles by providing training in organization, customer service excellence, sales analysis, and inventory management through Menulink
Education
Bachelor of Science - Telecommunications Management
Morgan State University
Baltimore, MD05.2009
Skills
- Inventory Management and Optimization
- Commodity Market Analysis
- Category Margin Maintenance
- Pricing and Contract Negotiations
- Supplier Relationship Management
- Trend Identification and Forecasting
- Strategic Planning and Execution
- Inventory Management Software (eg, Menulink, Square, Dear Solutions)
- CRM Tools (eg, HubSpot )
- POS Systems
- Decision-making
- Multitasking and organization
- Customer service
Certification
- Certified Inventory Management Professional (CIMP)
- ServSafe Certification
- Advanced Excel for Business Certification
Accomplishments
- Increased category margin by 15% through strategic analysis and supplier negotiations.
- Reduced inventory costs by 20% while maintaining product quality and availability.
- Successfully implemented a new product line, achieving 30% sales growth within the first quarter.
Timeline
Multi-Unit Manager, Brand Development Manager
King of Pops
08.2021 - 10.2024
Coordinator for The Giving Spoon Project
The Giving Spoon Project
04.2020 - Current
Multi-Unit Assistant Manager
Corner Bakery Cafe
02.2016 - 08.2021
Multi-Unit Assistant Manager
Nando's Peri Peri
11.2010 - 01.2016
Bachelor of Science - Telecommunications Management
Morgan State University
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