KEANDREA BLACKWELL
Bishopville,SC
Summary
Experienced and dedicated professional with a personable demeanor. A collaborative team player known for maintaining a positive and upbeat attitude, coupled with a proven ability to establish strong rapport with clients. Possesses effective communication skills, enthusiasm, and a results-oriented approach.
Overview
12
12
years of professional experience
Work History
Claims Processor
NTT Data
11.2022 - 02.2024
- Receive and document new claims filed by individuals or businesses
- Collect detailed information from claimants, policyholders, and other relevant parties
- Investigate the validity and details of claims, including reviewing documentation and statements
- Assess the extent of loss or damage and determine coverage based on policy terms
- Communicate with claimants, policyholders, and other stakeholders to gather information and provide updates
- Collaborate with internal teams, including underwriters and legal experts, as needed
- Analyze policy coverage and terms to determine the eligibility of claims
- Make decisions regarding the approval or denial of claims based on the investigation
Customer Service Representative
Teleperformance
05.2021 - 10.2022
- Handle incoming calls, emails, and chat messages from customers seeking information, assistance, or claims support
- Provide a prompt and professional response to customer inquiries
- Assist customers with questions about their insurance policies, coverage options, premiums, and billing inquiries
- Explain policy details, terms, and conditions to customers
- Guide customers through the claims process, including filing a new claim and providing updates on existing claims
- Collaborate with claims adjusters and other teams to facilitate the resolution of claims
- Process changes to customer policies, such as updating contact information, adding or removing drivers, or adjusting coverage levels
- Ensure accuracy and completeness of information in the customer database
Assembly Line Worker
Target
Lugoff, SC
10.2018 - 04.2021
- Performing repetitive assembly tasks according to established procedures and specifications
- Using hand tools, power tools, and machinery to assemble parts or components
- Following blueprints, diagrams, or work instructions to ensure accurate assembly
- Inspecting parts or finished products for defects, damage, or imperfections
- Identifying and reporting any quality issues or deviations from standards
- Following quality control procedures to maintain product integrity and meet quality standards
- Adhering to safety protocols and procedures to ensure a safe working environment
- Using personal protective equipment (PPE) as required, such as gloves, safety glasses, or earplugs
- Reporting any safety hazards, accidents, or near misses to supervisors or safety personnel
Direct Care Worker
Saleeby Center
Hartsville, SC
03.2012 - 10.2018
- Helping clients with tasks such as bathing, grooming, dressing, toileting, and eating
- Providing assistance with mobility, transferring, and positioning for clients who have difficulty moving on their own
- Administering medications according to prescribed schedules
- Assisting clients with medication reminders and ensuring they take medications as prescribed
- Monitoring and documenting any side effects or changes in condition related to medications
- Monitoring clients' vital signs, symptoms, and overall health status
- Reporting any changes in clients' condition or concerns to supervisors, healthcare professionals, or family members
- Following care plans and protocols for managing specific health conditions or medical needs
Education
High School Diploma -
Lee Central High School
06.2007
Skills
- Customer Service-Oriented
- Data Entry and Database
- Skilled Collaborator
- HIPAA Compliance
- Issue and Complaint Resolution
- Strong Telephone Etiquette
- Customer Service and Assistance
- Document and Records Management
- Scheduling
- Call Volume and Quality Metrics
- Team Goals
- Appointment Scheduling
- Chat & Email Support
- Customer Account Management
- Insurance Verification
- Process Improvement
- Medical Terminology
- Medical Documentation
- Claims Processing
- Technical Support
- Troubleshooting
- Adaptability
Accomplishments
- Achieving a measurable increase in customer satisfaction scores based on surveys or feedback.
- Successfully reducing the average response time to customer inquiries, whether through phone, email, or other communication channels.
- Spearheaded customer retention initiatives, resulting in a 15% increase in customer loyalty and repeat business.
- Achieve positive results in the form of improved associate performance and customer service delivery.
- Successfully reducing the time it takes to process claims can be a significant achievement.
Timeline
Claims Processor
NTT Data
11.2022 - 02.2024
Customer Service Representative
Teleperformance
05.2021 - 10.2022
Assembly Line Worker
Target
10.2018 - 04.2021
Direct Care Worker
Saleeby Center
03.2012 - 10.2018
High School Diploma -
Lee Central High School
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