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Associate Principal Engineer

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Dynamic Technical Support Engineer with expertise in Zoho Corporation, specializing in product support and customer onboarding. Proven ability to enhance client relationships through effective communication and tailored product demonstrations. Skilled in remote troubleshooting and process improvement, consistently achieving high customer satisfaction and loyalty.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Got 4 years working experience in providing excellent customer service, handling daily accounts, good at calculating and maintaining inventory. Aiming to use my knowledge and expertise to effectively fill the managerial role in the shop.

Salesforce Administrator and Technical Support Engineer with 8+ years of experience in managing and optimizing Salesforce CRM solutions. Proven ability to deliver technical support, resolve system issues, and enhance platform performance. Recognized for effective communication and collaboration, consistently providing high-quality solutions. Detail-oriented and adaptable, with a strong commitment to continuous learning and improvement in Salesforce best practices.

Flexible Technical Support Engineer with over 5 Years of experience in troubleshooting computer software issues in customer-focused On-Premise, Cloud and Hybrid environments, monitoring, deployment and help Clients Maintain Smooth Operations. Adept at analyzing System performance and Security to drive optimal User Experience. Possesses comprehensive knowledge of standard operating systems, Citrix Products and Components, basic networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Successful at optimizing security standards, improving planning processes and managing systems implementation. Knowledgeable about disaster recovery planning, roadmapping and team development. Defined, built and maintained infrastructure using vendor-neutral and platform-specific tools.

Lanie Hamann

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Technical Support Engineer

Customer Service Representative

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Bachelor of Arts - Communication

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Technical Support Engineer

Customer Service Representative

Bachelor of Arts - Communication

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