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Dynamic Collections Manager with a proven track record, excelling in recovery strategies and team leadership. Skilled in critical analytical thinking and project management, I have successfully optimized collection processes, enhancing operational efficiency and fostering strong client relationships. Highly motivated to drive results and improve financial & successful outcomes.
Qualified with solid background in analysis and problem-solving. Proven track record of identifying inefficiencies and implementing solutions that improve operational performance. Demonstrated ability to leverage data analytics and strong communication skills to drive strategic initiatives.

A psychology graduate with a demonstrated history and interest in working in the research and healthcare sector. A reflective individual, who is committed to perfecting and developing skill sets. Diligent professional with one year of experience in quantitative and qualitative analyses of the data, creating questionnaires, conducting assessments, and administering testing, recruiting, coordination and event planning. From working in a variety of settings have gained a pragmatic and resilient approach with excellent interpersonal skills, accurate communication skills and strong teamwork skills. I possess excellent presentation skills, and extensive knowledge of Microsoft Excel and PowerPoint gained during my internship. Proven individual to foster collaborative and positive relationships with individuals and managerial staff at all levels.

 Seasoned in risk management and odds compilation within betting industry. Capable of driving revenue growth and customer engagement through strategic pricing and innovative betting propositions. Specialising in sports betting, with unique insight into market trends and customer behaviours.    I believe i can adapt to the role i am applying for when i develop the companies ambitions in both the short and long term. 

Results-driven F&B executive recognized for transforming operations through innovative strategies and enhancing guest experiences. Proven track record in driving revenue growth and optimizing operational efficiency. Core competencies include team leadership, budget management, and customer service excellence. Aspires to leverage industry expertise to further elevate brand standards and operational performance.

With 13 years of diverse experience spanning sales, account management, applications development, business analysis, presales, and project management, I bring a strong blend of technical expertise and business acumen to the AI and CX solutions space. Having worked across public and private sectors in the Middle East, I specialize in serving public sector, oil & gas, and healthcare organizations, helping them leverage AI-driven automation to enhance efficiency, customer engagement, and digital transformation.

In my current role at Kore.ai, I focus on enterprise sales and conversational AI, empowering organizations to enhance customer experience (CX) and employee experience (EX) through intelligent virtual assistants and automation. I have a proven track record in managing complex sales cycles, building strategic client relationships, and delivering AI solutions that drive measurable business value.

A strategic thinker and effective communicator, I excel in engaging with key stakeholders, understanding industry-specific challenges, and providing tailored AI solutions that improve operational efficiency, innovation, and business performance. My ability to bridge the gap between technology and business needs makes me a valuable partner for organizations looking to adopt AI for scalable and impactful transformation.

I am passionate about helping enterprises in the public sector, oil & gas, and healthcare industries optimize operations, enhance customer interactions, and achieve their digital transformation goals with AI


Lanie Merritt

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