Lanie Shank
Las Vegas,NV
Summary
Dynamic professional with extensive experience at Aria Resort and Casino, excelling in poker game supervision and customer service. Proven ability to enhance player satisfaction and optimize operations through strategic initiatives. Skilled in effective communication and accurate cash handling, consistently delivering exceptional results and fostering a positive gaming environment.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Photo Center Manager
Walmart
06.2004 - 08.2008
- Managed daily operations of photo center, ensuring high-quality customer service and efficient workflow.
- Trained and mentored team members on equipment usage and photo processing techniques.
- Oversaw inventory management, maintaining optimal stock levels for supplies and products.
- Implemented process improvements, enhancing turnaround time for photo orders and services.
Poker Dealer
Aria Resort and Casino
Las Vegas, NV
04.2015 - 04.2026
- Dealt various poker games efficiently, ensuring adherence to house rules and regulations.
- Managed chip transactions accurately, maintaining a balanced table throughout gaming sessions.
- Monitored player activities, ensuring fair play and addressing any disputes promptly.
- Assisted in training new dealers on game procedures and customer service standards.
- Provided exceptional customer service, fostering a welcoming atmosphere for guests.
Poker Dual Rate Supervisor
Aria Resort and Casino
Las Vegas, NV
02.2020 - 11.2022
- Supervised daily operations of poker games, ensuring compliance with gaming regulations.
- Trained and mentored staff on game procedures and customer service excellence.
- Monitored table performance, addressing issues to enhance player experience and satisfaction.
- Implemented strategic initiatives to optimize game efficiency and improve revenue generation.
Department Manager
Walmart
Elko, NV
08.2010 - 04.2015
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Managed inventory levels, optimizing stock availability and reducing discrepancies.
- Led staff training initiatives, enhancing team performance and service quality.
- Implemented process improvements, increasing operational efficiency across departments.
Poker Dealer
Red Lion Hotel and Casino
Elko, NV
09.2009 - 11.2014
- Collaborated with floor supervisors to enhance game flow and resolve operational challenges.
- Implemented strategies to improve table efficiency and maximize player engagement.
- Conducted regular evaluations of table performance, identifying areas for improvement and growth.
- Managed poker tables with strong attention to detail, ensuring smooth gameplay for all participants.
Substitute Teacher
Elko County School District
Elko, NV
09.2005 - 09.2008
- Implemented lesson plans and adapted materials to meet diverse student needs.
- Maintained classroom management, ensuring a productive learning environment.
- Collaborated with teachers to support curriculum delivery and student engagement.
- Provided individualized support for students requiring additional assistance or accommodations.
Education
Master of Arts - Teaching English As Second Language
University of Phoenix
Tempe, AZ05-2007
Bachelor of Science - Secondary Education
St. Peter's College
Iligan City, Philippines 04-1995
Skills
Strong communication skills
Quick decision making
Reliability and punctuality
Patience and persistence
Positive customer experience
Effective time management
High concentration levels
Continuous learning mindset
Card shuffling techniques
Stress tolerance
Game rules
Game rules and regulations
Cash handling experience
Exceptional communication skills
Table management
Observations and evaluations
Manual dexterity and accuracy
Reading player behavior
Casino procedures
Accurate math skills
Poker game variants familiarity
Personable and friendly communications
Excellent customer service
Strong mathematical skills
Gaming commission compliance
Teamwork and collaboration
Customer service
Time management
Attention to detail
Accomplishments
I've been voted as Associate of the month two times and once awarded as Associate of the Year during my employment at Walmart.
Certification
I was granted a certificate of License for Teaching Personnel from the state of Nevada.
Timeline
Poker Dual Rate Supervisor
Aria Resort and Casino
02.2020 - 11.2022
Poker Dealer
Aria Resort and Casino
04.2015 - 04.2026
Department Manager
Walmart
08.2010 - 04.2015
Poker Dealer
Red Lion Hotel and Casino
09.2009 - 11.2014
Substitute Teacher
Elko County School District
09.2005 - 09.2008
Photo Center Manager
Walmart
06.2004 - 08.2008
Master of Arts - Teaching English As Second Language
University of Phoenix
Bachelor of Science - Secondary Education
St. Peter's College