LA NIECE DIXON
COLUMBIA,MD
Summary
As a client-focused Business Manager well-versed in industry practices and procedures. Over 20 years of professional experience in the industry, an Operations Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Offer diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences.
Experienced, dedicated administrative professional seek a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills., quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges. Serves as point person for partners, managers, clients, vendors and team members to ensure proper lines of communication. Ready to help team achieve company goals.
Additional strengths include supervisory skills including hiring, scheduling, training and payroll. Enthusiastic, encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Office Manager - Marketing Manager
Jones, Maresca & McElwaney, P.A.
Columbia, MD
01.2010 - Current
- Created proposals and organized pursuit documentation and increased new business and sales by 50%.
- Oversee preparation of marketing copy, images, videos, emails and other collateral, and built and strengthened strategic relationships with vendors, advertising agencies and leading accounting firms partners.
- Develop insights on marketing campaigns to assess performance against goals, verified and tracked all project deadlines to facilitate smooth workflow and satisfied clients.
- Coordinate meetings between project members and clients to develop ideas, discuss progress and set goals
- Develop technical and non-technical marketing presentations, public relations articles and newsletters and liaised between internal creative teams and agencies for branding ideas, graphic designs and promotional materials
- Update social media platforms with latest news and corporate details, and boosted brand awareness, while managing internal and external marketing campaigns and programs.
- Ship samples to potential clients and kept appropriate amount of samples on hand for meetings, customer presentations and for sales team use
- Develop and maintained relationships with customers and suppliers through account development and oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving, and compared vendor prices and negotiated for optimal savings.
- Mentor office employees on proper administrative procedures and how to use programs such as PFX Thomas Reuters, various accounting and administrative, keeping operations consistent and efficient for maximum performance, and maintained CRM database with customer updates and report generation
- Manage costs and billing and resolved financial discrepancies effectively through organizational management of account information using PM (PFX Thomas Reuters) software.
- Maintain vendor files and entered invoices into accounting software.
- Hire, manage, develop and train staff, establishing and monitoring goals, conducted performance reviews and administered salaries for staff and developed standard operating procedures for all administrative employees.
- Optimize organizational systems for payment collections, AP/AR, deposits and recordkeeping and maximized cash flow through optimal billing and collection processes.
- Manage budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives, and arranged corporate and office conferences for company employees and guests.
- Spearheaded and coordinated moving to paperless system, saving company thousands of dollars over time.
- Coordinate corporate special events, team building programs and staff training opportunities.
- Introduced new methods, practices and systems to reduce turnaround time, spearheaded department training to enhance employee performance and boost employee productivity
- Approved, reviewed and edited content flowing to website
- Configured and purchased domains for websites
Senior Client Service Representative
Regus
Baltimore, Maryland
01.2008 - 01.2010
- Prepared and assembled media kits for marketing for internal and clients, assisting sales management team
- Trained and performed Operations Manager duties, such as daily operations, sales marketing and profitability for Center
- Provided administrative support, executed administrative and technical services, and managed client projects, mastered calendar by scheduling and confirming appointments, and performed assorted administrative tasks.
- Coordinated travel arrangements, maintained filing systems, ordered office supplies for office and clients, composed and allocated memorandums (email, documentary and voice) to clients, vendors and company etc.
- Escorted clients to leased office locations along with provided hospitality service arrangements requested by guest.
- Processed accounts receivable/payable, monthly invoices, payments, and input clients into billing system
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.
- Provided telephone support and back up to Team Members, Client Service Representative / Receptionist clients and management as needed
- Exhibited high energy and professionalism when dealing with clients and staff, and delivered prompt service and tailored recommendations to prioritize and address customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Improved overall efficiency 75% by anticipating needs and providing outstanding support
Education
MBA - Business Administration
University of Phoenix
Tempe, AZ05.2023
Bachelor of Science - Business Administration And Management
University of Phoenix
Tempe, AZ06.2019
Associates Degree - Paralegal Studies
The PJA School
04.2004
Skills
- Windows Operating Systems: PowerPoint, Word, Excel, Outlook, Access
- Project manager supervision, Special Projects
- Accounts Payable and Accounts Receivable, Expense Reports
- Strategic Planning and Alignment
- Online Presence Monitoring
- Corporate Communications, Public and Media Relations
- Staff Monitoring, Staff Management
- Account Reconciliation, Database administration
- Credit and collections
Additional Information
- AWARDS , Accommodation for “Distributing Excellent Customer Service Skills” AT&T, 1995-2000 Certificate for “Exhilarating Hard Work, Excellence, Persistency and Accuracy in Customer Service/Administrative Duties”, August 2000, CDI Information Services
Timeline
Office Manager - Marketing Manager
Jones, Maresca & McElwaney, P.A.
01.2010 - Current
Senior Client Service Representative
Regus
01.2008 - 01.2010
MBA - Business Administration
University of Phoenix
Bachelor of Science - Business Administration And Management
University of Phoenix
Associates Degree - Paralegal Studies
The PJA School
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