Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Laniece Roperto

813 Heritage Ave Blue Mound,TX

Summary

Enthusiastic Team Member eager to contribute to companies success through hard work, attention to detail and excellent organizational skills. Clear understanding of team work and customer service. Experienced in professional information organization and data entry. Motivated to learn, grow and excel with in company and maintaining high standards for confidentiality.

Overview

4
4
years of professional experience
1
1
Certification

Work History

File Clerk/ Receptionist

United Refrigeration
06.2021 - Current
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone or postal mail.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Streamlined front desk operations for increased efficiency by effectively managing high volume phone calls and emails.
  • Greeted incoming visitors and customers professionally and provided friendly communication skills.
  • Improved file organization by implementing an efficient categorization and labeling system.

Hostess

Plucker Wing Bar
02.2021 - 05.2021
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.


Team Member

Whataburger Restaurants LLC
06.2020 - 05.2021
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
  • Maintained high standards of customer service in high-volume, fast-paced operations.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Prepared variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
  • Examined trays to check contents for required items and complete orders.
  • Reduced customer wait times by quickly and efficiently operating customer window and sales register.

Education

Associate of Applied Science - DMS

Tarrant County College
Fort Worth, TX

High School Diploma -

Saginaw High School
Saginaw, TX
05.2021

Skills

  • Teamwork
  • Database Entry
  • Document and File Management
  • Strong Organizational Skills
  • Multi-Line Telephone Systems
  • Cash Handling
  • Cash Register Operation
  • Clerical Support
  • Telephone Skills
  • Customer/Client Relations

Certification

  • CPR Certified, American Heart Association - 2024

Timeline

File Clerk/ Receptionist

United Refrigeration
06.2021 - Current

Hostess

Plucker Wing Bar
02.2021 - 05.2021

Team Member

Whataburger Restaurants LLC
06.2020 - 05.2021

Associate of Applied Science - DMS

Tarrant County College

High School Diploma -

Saginaw High School

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Laniece Roperto