LaNiece Williams
St Louis,MO
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
OptumRx
St Louis, MO
09.2024 - Current
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed positive relationships with customers through friendly interactions.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Customer Care Representative
Eversana Pharmaceuticals
St Louis, MO
12.2022 - 07.2024
- Identified opportunities for cost savings through generic substitution programs.
- Received supply of ordered medications to apportion, mix or assemble drugs for administration to patient.
- Reduced errors by hand-counting controlled medications, accurately measuring liquids and reconstituting antibiotics.
- Advised patients about appropriate dosage, storage methods, and disposal techniques.
- Developed positive relationships with customers through friendly interactions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Customer Service Representative
Concentrix
Hazelwood, MO
02.2018 - 12.2022
- Provided exceptional customer service to ensure customer satisfaction.
- Promoted available products and services to customers during service, account management and order calls.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Updated system with order specifics and customer details, preferences, and billing information.
Customer Care Representative
Walmart
Shrewsbury, MO
08.2017 - 02.2018
- Answered store and merchandise questions and led customers to wanted items.
- Computed purchases and received and processed cash or credit payment.
- Resolved customer complaints promptly and efficiently.
- Strengthened customer retention by offering discount options.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
Associate of General Studies -
University of Central Missouri
Warrensburg, MO08-2017
High School Diploma -
St. Elizabeth Academy
St Louis, MO05-2013
Skills
- Complaint resolution
- Live chat support
- CRM software
- Medical terminology
- Team collaboration
- Conflict resolution
- Workflow development
- Power apps development
- Project documentation
Timeline
Customer Service Representative
OptumRx
09.2024 - Current
Customer Care Representative
Eversana Pharmaceuticals
12.2022 - 07.2024
Customer Service Representative
Concentrix
02.2018 - 12.2022
Customer Care Representative
Walmart
08.2017 - 02.2018
Associate of General Studies -
University of Central Missouri
High School Diploma -
St. Elizabeth Academy
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