LaNiece Wright
Mobile
Summary
Motivated professional with over 2 years of experience in customer service, specializing in maintaining inventory levels, stocking shelves, and merchandising in a fast-paced retail environment. Adept at swiftly resolving customer or patient issues with efficiency and delivering excellent communication. Committed to providing extensive knowledge and constantly seeking opportunities to gain further work experience and enhance career prospects.
Overview
4
4
years of professional experience
Work History
Stylist Sales Associate
David’s Bridal
09.2024 - Current
- Enhanced store sales by skillfully cross-selling and upselling related products to clients based on their needs and preferences.
- Connected and engaged with customers to understand styling needs.
- Worked closely with store management to set and achieve individual sales targets, contributing to overall team success.
- Acknowledged, interacted and built relationships with clients to stimulate loyalty.
- Built long-lasting customer relationships through attentive service and consistent followups.
Merchandise Coordinator
Tj Maxx
06.2022 - 09.2024
- Company Overview: TJX Companies
- Incorporated my personal creative style to complete major projects, feature seasonal and complete trending end caps
- This also includes analyzing sales data to identify trends in product demand and recommend changes in the merchandising strategy
- Developed and implemented product merchandising strategies across multiple retail locations to increase sales and profitability
- As Merchandiser ensures that the shelves of a retail store are stocked with products and displays them accordingly for customers
- I track inventory levels, report any issues or shortages to management and clean up unwanted items from flagrant violations in-store decorum
- Responding to special requests and describing product features
- Maintains store shelves by observing displays of company products, removing damaged or freshness-dated products, tidying store shelves, and providing optimum display of products
- Adept in accurately processing transactions, balancing cash drawers, and resolving customer currency inquiries
- Fairly experienced in promoting, marketing and signing up customers for our store rewards credit card
- Handle high transaction volumes, reduce wait times, and resolve customer complaints effectively
- TJX Companies
Customer Service Associate
TJ Maxx
01.2022 - 06.2022
- Company Overview: TJX Companies
- Listen to customers' concerns, answer customer questions and provide information about the company's products and services
- Well trained in how to complete the signing up process of store credit cards and taking orders and setting up new customer accounts
- Developed customer loyalty and trust through excellent communication and problem-solving skills
- Handling large amounts of cash, cheques and processing card payments
- Manually calculating cash payments and issuing correct change
- Using a bespoke database to process orders and generate invoices
- Providing friendly, professional face-to-face customer service
- My cash handling experience includes counting out the remaining balance of each register at the end of each night and correctly and accurately bagging currency
- Assisted in the training of new customer service associates
- Maintained up-to-date knowledge of store promotions, events, and product information
- TJX Companies
Team Leader
Burger King
01.2021 - 05.2021
- During my time working here I was responsible for organizing the training programs for an assigned team in an organization by reviewing the performance of the team to determine their training needs
- I contributed to taking orders and keeping the restaurant clean and running smoothly in a quick service restaurant including food preparation, customer service, and sanitation
- Established and maintained positive working relationships with other departments
- One of my main focuses was to collect payments by accepting cash, check, or charge payments from customers and make change for cash customers quickly and accurately
Education
High School Diploma -
Murphy high school
Mobile, AL05.2023
Skills
- Dedication/ determination
- Interpersonal Skills
- Time Management
- Teamwork
- Communication
- Creativity
- Organization
- Customer Relations/ Customer service
- Staff Training
- Conflict resolution
- Cash Register Operations
- Training
- Decision-Making
- Sales Techniques
- Multi-tasking
- Can lift 35
- Fast learner
- Fast- paced
Activities
Art and design
Languages
english
Timeline
Stylist Sales Associate
David’s Bridal
09.2024 - Current
Merchandise Coordinator
Tj Maxx
06.2022 - 09.2024
Customer Service Associate
TJ Maxx
01.2022 - 06.2022
Team Leader
Burger King
01.2021 - 05.2021
High School Diploma -
Murphy high school
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