Lanieka Williams

Contribute to company’s vision of bring a leader in customer service through quality, commitment, courtesy and teamwork.

• Coached employees through day-to-day work and complex problems.

• Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.

• Coached team members to deliver hospitable, professional service while adhering to set service models.

• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Enhanced team productivity through regular coaching, feedback, and performance evaluations.

• Improved customer satisfaction by addressing
• and resolving escalated issues promptly and professionally.

• Kept reception area clean and neat to give visitors positive first impression.

• Increased customer satisfaction by promptly addressing inquiries and resolving issues through a proactive approach.

• Reduced paperwork backlog by digitizing records and maintaining an organized electronic filing system.

• Boosted client retention rates with exceptional service provided during every interaction, both in-person and via phone/email correspondence.

• Contributed to positive team dynamics by collaborating effectively with colleagues on various projects.

• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.