Lanie Ann Phillips
Assistant Manager
Lancaster,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. A Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
Of Professional Experience
Work History
Assistant Manager
Big 5 Sporting Goods
12.2021 - Current
- Monitor cash intake and deposit records, increase accuracy & reduce discrepancies.
- Manage schedules & delegate assignments to meet service demands.
- Offer hands-on assistance to customers, assessing needs & maintaining current knowledge of consumer preferences.
- Complete regular inventory counts to verify stock levels, address discrepancies & forecast future needs.
- Generate repeat business through exceptional customer service and responded to customer concerns with friendly & knowledgeable service.
- Strengthen merchandising and promotional strategies to drive customer engagement and boosted sales by 10% in my first year.
- Assist in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
Sales Associate
Hemme Hay and Feed
10.2020 - 12.2021
- Organized shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Completed orders and organized product deliveries to meet customer timetables.
- Loaded and unloaded merchandise using ladder.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Prepared large cash deposits with zero discrepancies.
Groomer Assistant/Bather
Krisers Natural Pet
08.2018 - 10.2020
- Removed undercoat buildup and conducted de-shedding on double-coated animals.
- Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
- Kept cages, kennels, and grooming areas neat and clean.
- Managed facility laundry, cleaning and restocking.
- Washed, and brushed animals to prepare animal for groomer.
- Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
- Worked with more than 18+ animals each day to provide skilled bathing and grooming services.
- Handled administrative work such as answering telephones and scheduling appointments for visits.
Front Desk Representative
Air Conditioning Solutions
06.2014 - 08.2018
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system and greeted callers enthusiastically.
- Scanned documents and saved in database to keep records of essential organizational information.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Organized, sorted and checked input data against original documents.
- Evaluated source documents to locate information needed for each data entry field.
Education
High School Diploma -
05.2018
- Honor Roll from 2014-2018
- Awarded a Vasquez Star award by maintaining a 3.5 GPA or higher while being involved in at least one sport a semester.
- Completed AP courses in Literature, Government, and Algebra I and Chemistry
- 3.62 GPA
- National Honor Society Member in 2014 and 2015
- Elected Captain of Rodeo and Swim team all four years.
Skills
- Adaptability, Reliability and Flexibility
- Decision-Making & Problem-Solving
- Multitasking Abilities
- Time Management & Strategic Planning
- Multi-Line Telephone System Etiquette
- Staff Training, Supervision, Support & Management
- Customer Service, Relations & Satisfaction
- Performance Tracking & Evaluations
- POS Terminal Operation
- Cash Handling & Till Accuracy
- Cash Drawer Reconciliation
- Critical Thinking & Multitasking Strengths
Timeline
Assistant Manager - Big 5 Sporting Goods
12.2021 - Current
Sales Associate - Hemme Hay and Feed
10.2020 - 12.2021
Groomer Assistant/Bather - Krisers Natural Pet
08.2018 - 10.2020
Front Desk Representative - Air Conditioning Solutions
06.2014 - 08.2018
Vasquez High School - High School Diploma,
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