Laniese Clayton
Southaven,MS
Summary
Organized, passionate, and focused professional who excels at delivering premier services while organizing and completing multiple tasks. Proficient with computer systems and interviewing people to acquire accurate information. Presents a calm collaborative approach to solving problems, working with people, and keeping an environment operating smoothly and efficiently.
Overview
8
8
years of professional experience
Work History
Certified Notary Signing Agent/Notary Public
Self Employed
01.2021 - Current
- Maintain comprehensive understanding of digital fraud and electronic signature verification, keeping sensitive documents secure and verifying authenticity.
- Check documents and identify credentials for all parties.
- Update journal with names and dates for permanent record.
- Meet with clients in their home or office environment to witness signings.
- Examine documents for accuracy, completion, and compliance before notarizing.
- Increase business by performing my own marketing.
Credit Card Specialist
Bank Of America, TTEC
08.2020 - Current
- Help customers protect their accounts by reviewing suspicious activity, reversing transactions, and reissuing compromised debit and credit cards.
- Quickly and accurately answer customer questions, suggest effective solutions and resolve issues to increase customer satisfaction 100%.
- Implement credit card account maintenance procedures to determine accuracy of customer information and compliance with federal regulations.
- Educate customers about billing, payment processing and support policies and procedures.
- Investigate and resolve customer inquiries and complaints quickly.
- Recommend products and services to meet customers' credit card and banking needs.
- Process recurring automated payments and credit card payments.
CHAA, Admissions Rep/Scheduler/Preauthorization
Baptist Memorial Hospital Memphis
02.2017 - 06.2020
- Identified, researched, and resolved billing variances to maintain system accuracy and currency
- Processed patient admission or discharge documents
- Communicated effectively with Medicaid, Medicare, and commercial insurances to obtain timely and accurate payments
- Obtained accurate demographic, financial and clinical information to create medical and financial record
- Applied financial guidelines to determine/collect patient liability
- Reviewed, verified, and submitted electronic claims, confirmed medical codes and authorizations.
- Answered phone calls and messages for medical facility, scheduling appointments, and handling patient inquiries.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Streamlined the billing process for improved efficiency, diligently verifying insurance eligibility and obtaining preauthorizations.
Education
Certified Medical Assistant: Medical Assistant -
Delta Technical College
Horn Lake, MS09.2014
Some College (No Degree) -
University of Mississippi
Oxford, MSAssociate of Arts - Elementary Education
Northwest Mississippi Community College
Southaven, Mississippi05.2009
Skills
- Problem Solver, Microsoft Office/Windows/Data Entry
- Strong writing and verbal communication, Customer Service Specialist
- Attentive, Patient, and people first attitude
- Motivated and self-starter, Detailed and excellent organization skills
- ICD Coding, EPIC, CPR/AED/BLS
- Vitals/Injections Office Management/Patient Education
- MiCollab, Five 9, Avaya, and Freshdesk
Notary public certification
Insurance claims processing
Timeline
Certified Notary Signing Agent/Notary Public
Self Employed
01.2021 - Current
Credit Card Specialist
Bank Of America, TTEC
08.2020 - Current
CHAA, Admissions Rep/Scheduler/Preauthorization
Baptist Memorial Hospital Memphis
02.2017 - 06.2020
Certified Medical Assistant: Medical Assistant -
Delta Technical College
Some College (No Degree) -
University of Mississippi
Associate of Arts - Elementary Education
Northwest Mississippi Community College
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