Laniessa Abeyta-Gonzalez
Children's Hospital Colorado, CCBD PFSS & Float
Aurora,Colorado
10
years of professional experience
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Work History
Administrative Assistant
4 Years 8 Months- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Proficient in Zoom, Teams, Adobe, Microsoft Excel and Word
- Reimburse expenses using the Concur system
- Coordinated travel arrangements and itineraries, enhancing logistical efficiency for team members.
- Enhanced communication between team members with regular updates, status reports, and meeting coordination.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Front Desk
7 Years 7 Months- Welcomed patrons to front desk and conducted check-in process while answering and directing incoming calls using multi-line telephone system.
- Scheduled patient appointments for HOPE Clinic, Genetics Counseling, and Solid Tumor in CCBD.
- Communicated closely with nurses, doctors, and medical assistants to provide customer service.
- Managed office inventory, restocked supplies, and submitted purchase orders.
- Accessed Iron Mountain database to retrieve and manage records., references Qgenda and currently learning template building
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and mailing items.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
Third Key Holder
1 Year- Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
- Operated cash register, maintained store appearance and signed for incoming shipments in manager's absence.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Presented customers with insurance quotes and reviewed coverage, determining how best to align new offerings with business goals.
Customer Service Associate
2 Years- Assisted customers in making payments on accounts and setting up payment plans.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Met credit card requirement goals
- Handled product returns while following company guidelines
- Helped with cashier needs when short staffed
Education
High School Diploma
Skills
Administrative skills
Microsoft Office Suite
Customer Service
Problem solving
Adaptability
Productivity & Organization
Timeline
Administrative Assistant
Children's Hospital Colorado
12.2021 - CurrentRead More
Front Desk
Children's Hospital Colorado, CCBD PFSS & Float
01.2019 - CurrentRead More
Third Key Holder
Visionworks
01.2019 - 01.2020Read More
Customer Service Associate
The Home Depot
01.2017 - 01.2019Read More
Smoky Hill High School
High School Diploma
Read More