Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laniiyah Evans

Florence,SC

Summary

Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator, with a strong background in cultivating positive relationships and exceeding goals.

Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.

Overview

9
9
years of professional experience

Work History

Medical Receptionist

Physician Footcare
01.2024 - Current
  • Used electronic health records software to efficiently manage patient information.
  • Answered and directed phone calls, providing information and assistance to patients and staff.
  • Maintained a clean and organized reception area, creating a welcoming environment for patients.
  • Processed insurance claims and verifications through specialized billing software.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.

Sale Associate

Hotspot
01.2021 - 01.2024
  • Complied with corporate regulations, policies, and procedures to maximize safety, security, and overall trust in the organization and employees
  • Approached and solved problems with initiative and sound judgment
  • Planned and executed strategies to increase business and drive profit growth
  • Delivered fast and friendly service to handle questions and service complaints

Fax/Mail Scheduler (Seasonal)

Change HealthCare
01.2023 - 05.2023
  • Assisted in preparing schedule reports for management review
  • Verified schedule timelines with on-site staff and external contractors
  • Developed and maintained project schedules using scheduling software
  • Identified potential schedule conflicts and provided solutions for resolution

Customer Service Representative

Skye's Call Center
01.2019 - 09.2020
  • Enhanced customer satisfaction with fast, knowledgeable service
  • Built trusting relationships with customers to better understand their needs
  • Delivered fast and friendly service to handle questions and service complaints
  • Managed difficult customer situations with professionalism and empathy
  • Maintained customer records by updating account information in database

Cashier

Burger King
05.2016 - 06.2017
  • Informed customers of promotions and special offers to increase sales
  • Engaged customers in pleasant conversation while completing cash register transactions
  • Worked with the supervisory team to meet customer needs
  • Addressed customer questions and complaints with professionalism

Education

Medical Administration Assistant - Medical

Ultimate Medical Academy
Clearwater, FL

High School Diploma -

Marion High School
Marion
06.2020

Skills

  • Friendly
  • Positive attitude
  • Clerical support
  • Dependable
  • Responsible
  • Organization
  • Time management
  • Recordkeeping
  • Telephone Etiquette
  • Front desk operations
  • Medical terminology
  • Patient scheduling
  • Patient registration
  • HIPAA compliance
  • Appointment setting
  • Insurance verification
  • Electronic medical records
  • EMR / EHR
  • Typing 25 wpm

Timeline

Medical Receptionist

Physician Footcare
01.2024 - Current

Fax/Mail Scheduler (Seasonal)

Change HealthCare
01.2023 - 05.2023

Sale Associate

Hotspot
01.2021 - 01.2024

Customer Service Representative

Skye's Call Center
01.2019 - 09.2020

Cashier

Burger King
05.2016 - 06.2017

High School Diploma -

Marion High School

Medical Administration Assistant - Medical

Ultimate Medical Academy
Laniiyah Evans