Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

La'Nikia Wilburn

Franklinville

Summary

Dedicated professional with over 20 years of experience in direct care, adept at managing multiple priorities while ensuring patient safety and wellness. Proven track record in monitoring medication reactions and teaching healthy habits to support patient progress. Strong knowledge of medical procedures and community service regulations, committed to enhancing patient quality of life. Reliable team player willing to take on additional responsibilities to achieve organizational goals.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Executive Assistant to Executive Director

Hopes Promise
Acto
10.2024 - 04.2025
  • Managed executive calendars, scheduling meetings and coordinating travel arrangements.
  • Assisted in preparing reports and presentations for board meetings and strategic planning.
  • Facilitated communication between the Executive Director and staff, ensuring clear updates.
  • Organized events and workshops, handling logistics and participant coordination effectively.
  • Maintained confidential files and records, ensuring compliance with organizational policies.
  • Implemented office procedures to enhance workflow efficiency across departments.
  • Supported budget tracking for departmental expenditures, ensuring accurate documentation.
  • Provided administrative support to the executive director in executing daily tasks.
  • Managed incoming calls and emails on behalf of the executive director.
  • Ensured timely submission of reports to regulatory bodies like IRS or SEC as required under law.
  • Coordinated travel arrangements for the executive director including flights, hotels, car rentals.
  • Established relationships with vendors and suppliers who provided services or products to meet organizational needs.
  • Attended meetings with the executive director to take notes and minutes of proceedings as required.
  • Developed and maintained an efficient filing system for executive documents.
  • Assisted in preparing board meeting materials such as handouts or packets prior to meetings.
  • Interacted with internal staff members at all levels providing necessary guidance when needed.
  • Ensured smooth functioning of office operations through proper coordination among departments.
  • Acted as primary point-of-contact between external stakeholders such as media personnel or public relations representatives.
  • Researched information related to various topics to provide reports to the executive director as needed.
  • Monitored project timelines to ensure timely completion of deliverables.
  • Maintained company confidence and protected business operations by keeping sensitive information confidential.
  • Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
  • Tackled and addressed top-level, high-priority issues with professional administrative discretion.
  • Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
  • Screened phone calls for executives to instantly identify priority clients and filter out spam calls.

Community Support Staff

Community Options
08.2012 - 07.2024
  • Assisted in implementation of community support services in alignment with needs.
  • Supported clients in developing goals and social skills, improving individual wellness and productivity.
  • Liaised with community members, recommending resources and programs.
  • Produced crisis management and intervention plans for communities in need.

Clerk

WIC
Ewing
02.2022 - 03.2024
  • Provided quality clerical support in a high-volume clinic through data entry, and document management, by phone or in person.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Promoted customer loyalty and consistently friendly service and knowledgeable assistance.
  • Oversaw items in inventory and reordered before supplies diminished.
  • Logged patient information and recorded results into the system.
  • Prepared blood smears and determined levels of normalcy.
  • Maintained documentation on tests performed in the lab.
  • Planned outreach event for WIC -BF minorities families.
  • Developed network relationships with professionals to enhance community awareness and promote services.
  • Coordinated referrals and direct support for WIC clients.

Non-profit Professional

Devereux Inc
Pennington
08.2014 - 04.2019
  • Examine clients with medical and/or physical complaints.
  • Administer first aid and medical treatments as directed.
  • Prepare and administer student medications as prescribed.
  • Confidentially maintain and organize medical records as directed.
  • Ensure cleanliness, safety and security of Medical Department.
  • Actively assisting the consumers in your care with their individualized plans for daily life.
  • Ensuring Individuals are safe, healthy, and living in a clean environment.
  • Assisting in the planning, implementation, and documentation of programs designed to meet the social, emotional, physical, and personal needs of the consumer.
  • Planning and participating in group outings for consumers.
  • Shopping for the home's necessities such as food, clothing, and household items.
  • Scheduling and driving consumers to doctor's appointments, shopping trips, and day programs/schools.

Direct Care Assistant

Urgent Care
05.2011 - 06.2012
  • Provides care in a home-like setting for 1-4 consumers with various physical, developmental, or mental health disabilities in their everyday life.
  • Assisting with activities of daily living, providing safety and comfort of consumers.
  • This include but not limited to administration of medication(s) and completes appropriate documentation.
  • Transportation to and from Doctors appointments, activities, jobs.
  • Demonstrated proper telephone etiquette, Performed financial transactions, Scheduled appointments.

Direct Support Professional

Serve Behavioral Health
01.2003 - 09.2010
  • Providing daily structure and coverage to 1-10 individuals in a group house residence, which include supervision and assistance of clients with daily living skills, client care needs, case management, medication monitoring, transportation service, supportive counseling, crisis management, recreational and social activities.
  • Services are provided on an individual and group basis as determined by the treatment team.
  • Communicate all significant changes in clients' behavior level and notable incidents to the appropriate team leader and document information in the client chart.
  • Act as a liaison and client advocate for community resources.
  • Responsible for ensuring a safe, therapeutic environment and adhering to all safety standards, Federal and State.

Direct Care Support

St.Johns Inc
02.1996 - 02.2003
  • Provided people with mental health issues training in their everyday life to live on their own.
  • This included help in cooking meals, bathing, dressing, grooming, and eating.
  • Administration of medication via pill form.
  • Demonstrated proper telephone etiquette, Performed financial transactions, Scheduled appointments.

Education

Diploma - Medical

The Sanford Brown Institute
Bensalem, Pennsylvania
05.2011

Skills

  • Basic computer operations
  • Medisoft proficiency
  • Microsoft Office suite
  • Operating systems knowledge
  • Internet navigation
  • Email communication
  • Typing speed: 40-50 WPM
  • Alphabetical and numerical filing
  • Telephone etiquette
  • Calendar organization
  • Report writing
  • Document management systems
  • Office procedures expertise
  • Customer service excellence
  • Team collaboration
  • Time management strategies
  • Problem-solving skills
  • Software proficiency
  • Medication administration
  • Crisis management
  • Behavioral observation
  • Client advocacy
  • Community resource liaison
  • Individualized support
  • Effective communication
  • Compassionate caregiving
  • Developmental disorders awareness
  • Meal preparation assistance
  • Physical mobility support
  • Adaptive equipment use
  • Personal hygiene support
  • Mental health awareness strategies
  • Cultural sensitivity training

Certification

First Aid/CPR Certified

Timeline

Executive Assistant to Executive Director

Hopes Promise
10.2024 - 04.2025

Clerk

WIC
02.2022 - 03.2024

Non-profit Professional

Devereux Inc
08.2014 - 04.2019

Community Support Staff

Community Options
08.2012 - 07.2024

Direct Care Assistant

Urgent Care
05.2011 - 06.2012

Direct Support Professional

Serve Behavioral Health
01.2003 - 09.2010

Direct Care Support

St.Johns Inc
02.1996 - 02.2003

Diploma - Medical

The Sanford Brown Institute

Similar Profiles

CREATE PROFILE
La'Nikia Wilburn
Want your own profile? Create for free at Resume-Now.com