Lanikka Reed
Auburn,AL
Summary
Effective communication and organizational skills. Independently tests multiple applications with minimal supervision. Veteran Quality Analyst with 19 years of experience optimizing quality of production output. Designed forms, procedures and tests to involve employees throughout production process in quality assurance, gathering and compiling large datasets to identify production shortcomings, isolate causes and recommend solutions. Critical thinker optimizing production quality and efficiency.
Overview
26
26
years of professional experience
Work History
City Carrier Assistant
United States Postal Service, USPS
Opelika, AL
08.2022 - Current
- Delivered and collects mail on foot or by vehicle under varying road and weather conditions.
- Maintained professional and effective public relations with customers and community members.
- Used portable electronic scanner to track parcels and record tracking progress.
- Provided exemplary services to customers by being pleasant and engaging and offering to assist with mail-related concerns.
Quality Analyst
Briggs & Stratton
Auburn, AL
03.1999 - 03.2020
- Maintained quality assurance procedure documentation.
- Monitored completed work and provided feedback to improve team member performance.
- Maintained policy, procedures, work instructions and projects for quality and continuous improvement agendas.
- Investigated performance to maintain employee adherence to quality and safety policies.
- Executed test scripts and recorded results.
- Recommended improvements to systems and procedures for increased productivity.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Worked with numerous team members (50+) to create efficient workflows, resulting in high productivity.
- Used quality monitoring system to compile and track individual and team performance.
- Communicated regularly with management to discuss quality trends.
- Conducted internal audits to measure adherence to established QA standards.
Education
High School Diploma -
Opelika High School
Opelika, AL05.1998
Skills
- Structured Query Language mastery
- Six Sigma methodology
- Correction action planning
- Materials inspection
- Continuous Improvement
- Performance assessment
- Audit processes
- Sampling
- Materials testing
- Product inspections
- Inspections and audits
- Report generation
- Documentation skills
- Report creation
- Reporting and documentation
- Organization
- Multitasking
- Clerical
- Cash management experience
- Administrative support specialist
- Database management
- Proper phone etiquette
- Client satisfaction
- Spreadsheet management
- Coordination skills
- Computer skills
- Active listening
- Friendly, positive attitude
- Computers and Electronics
- Material Selection
Timeline
City Carrier Assistant
United States Postal Service, USPS
08.2022 - Current
Quality Analyst
Briggs & Stratton
03.1999 - 03.2020
High School Diploma -
Opelika High School
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