Summary
Overview
Work History
Education
Skills
Interests
Work Preference
Timeline
Hi, I’m

Lani Marie Rivera

Queens,NY

Summary

A Driven Front Office Supervisor at the Residence Inn & Courtyard by Marriott at Central Park. Recognized for exceptional customer service and problem-solving skills with computer and office equipment. A strong multitasker, who provides communication between departments, and has genuine care for the guest she serves. Committed to health and safety compliance and cross-departmental collaboration.

Overview

8
years of professional experience

Work History

Residence Inn & Courtyard by Marriott

Front Desk Supervisor
12.2023 - Current

Job overview

  • Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
  • Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
  • Created lasting relationships with guests that built loyalty and drove hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Conducted regular room inspections to verify compliance with housekeeping standards & communicated repairs needed to maintenance staff.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.
  • Worked effectively in fast-paced environments.

Residence Inn & Courtyard by Marriott

Hotel Front Desk Agent
10.2021 - Current

Job overview

  • Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
  • Collected room deposits, fees, and payments.
  • Leveraged knowledge of local attractions and amenities to provide tailored recommendations for guests, enhancing their overall stay experience.
  • Ensured smooth communication between departments by relaying important information about guest preferences or special requests in a timely manner.
  • Proven ability to learn quickly and adapt to new situations.

Residence Inn by Marriott at Lake Buena Vista

Front Desk Agent
08.2019 - 10.2021

Job overview

  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations and maintained communication with management.
  • Collected room deposits, fees, and payments.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on the guest needs.
  • Maintained clean and organized front desk areas to uphold polished company image.

Disney Springs

Host/Host Trainer
04.2017 - 08.2019

Job overview

  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Implemented table rotation system for optimal server workload distribution
  • Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
  • Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
  • Adapted quickly to changing situations and demands, ensuring smooth operations during peak hours.
  • Demonstrated strong multi-tasking abilities while remaining calm under pressure, contributing to a positive work environment.

Education

Valencia College
Orlando, FL

Associate of Science from Hospitality And Tourism Management
12-2020

University Overview

Benjamin N Cardozo High School
Bayside, NY

High School Diploma
06-2016

University Overview

Skills

  • Multitasking and organization
  • Flexible schedule
  • Health and safety compliance
  • Cross-departmental collaboration
  • Housekeeping supervision
  • Problem-solving
  • Computer skills
  • Verbal communication
  • Dependable and responsible

Interests

Embracing outdoor adventures such as Hiking and Nature Photography Family Musical Theater I enjoy helping others and giving back to the community

Work Preference

Work Type

Full Time

Work Location

HybridOn-Site

Important To Me

Healthcare benefitsCompany CultureCareer advancementPersonal development programs

Timeline

Front Desk Supervisor
Residence Inn & Courtyard by Marriott
12.2023 - Current
Hotel Front Desk Agent
Residence Inn & Courtyard by Marriott
10.2021 - Current
Front Desk Agent
Residence Inn by Marriott at Lake Buena Vista
08.2019 - 10.2021
Host/Host Trainer
Disney Springs
04.2017 - 08.2019
Valencia College
Associate of Science from Hospitality And Tourism Management
Benjamin N Cardozo High School
High School Diploma

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