La Nina Martin
Mobile,AL
Summary
Proven Medical Assistant with a track record of enhancing patient satisfaction and streamlining clinic operations at Diagnostic and Medical. Skilled in EMR/EHR and renowned for exceptional customer service, I significantly improved clinic efficiency and patient care management. Expert in HIPAA compliance, I fostered a secure and efficient healthcare environment.
Overview
8
8
years of professional experience
Work History
Medical Assistant/Lab Technician
University of Alabama at Birmingham
03.2023 - 09.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Medical Assistant
Diagnostic and Medical
08.2020 - 02.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Obtained client medical history, medication information, symptoms, and allergies.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
Receptionist/Medical Assistant
American Family Care, Inc
07.2019 - 01.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Keyholder/Sales Representative
Piercing Pagoda of Zale
05.2016 - 02.2018
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Education
CCMA - Certified Nursing Assistant / Limited Scope Radio
Remington College
Mobile, AL05.2018
HighSchool Diploma -
C.F. Vigor HighSchool
Mobile, AL05.2013
CNA - Certified Nursing Assistant
Faulkner Vocational School
Mobile, AL05.2013
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Vital signs monitoring
- EMR / EHR
Timeline
Medical Assistant/Lab Technician
University of Alabama at Birmingham
03.2023 - 09.2024
Medical Assistant
Diagnostic and Medical
08.2020 - 02.2023
Receptionist/Medical Assistant
American Family Care, Inc
07.2019 - 01.2021
Keyholder/Sales Representative
Piercing Pagoda of Zale
05.2016 - 02.2018
CCMA - Certified Nursing Assistant / Limited Scope Radio
Remington College
HighSchool Diploma -
C.F. Vigor HighSchool
CNA - Certified Nursing Assistant
Faulkner Vocational School
Similar Profiles
Alimujiang AilikutiAlimujiang Ailikuti
Laboratory Study at University of Alabama at BirminghamLaboratory Study at University of Alabama at Birmingham
Barbara CarterBarbara Carter
Data Processing Specialist I at University of Alabama at BirminghamData Processing Specialist I at University of Alabama at Birmingham
Monique NelsonMonique Nelson
Office Assistant at University of Alabama at Birmingham School of Health Professions - WHARFOffice Assistant at University of Alabama at Birmingham School of Health Professions - WHARF
Kayla Snipes LeeKayla Snipes Lee
Diagnostic Clinic Technician at University of Alabama at Birmingham, AL(UAB)Diagnostic Clinic Technician at University of Alabama at Birmingham, AL(UAB)
KRISTEN WHITEKRISTEN WHITE
Next Steps Content Writer at Church of the HighlandsNext Steps Content Writer at Church of the Highlands