Laniqua Gonzalez
Atlanta,GA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty.
Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service.
Known for reliability and proactive approach to meeting customer and organizational goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Lead Educator - Toddlers
Little Apron Academy
07.2017 - 03.2025
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Instructed children in health and personal habits, such as eating, resting and toileting.
- Mentored and trained new educators to promote best practices in early childhood education.
- Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication.
- Organized educational events such as field trips, guest speakers, and workshops to enhance learning experiences outside the classroom setting.
- Designed and implemented individualized learning plans for each student to support their unique needs.
Receptionist Administrator
The Fred Hotel
05.2016 - 04.2017
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
- Maintained inventory of office supplies, preventing shortages and supporting daily operations.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Data Entry Clerk
King Christian Hotel
08.2014 - 04.2016
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
- Enhanced team productivity with organization and filing of documents both digitally and physically.
Education
Associate of Science - Early Childhood Education
Rasmussen University
04-2024
Early Childhood Education Diploma -
Rasmussen College
11.2020
Early Childhood Education Certificate -
St.Croix Educational Complex Career And Technical
08.2014
Skills
- Excellent Communication
- Team building
- Multitasking Abilities
- First Aid/CPR
- Problem-Solving
- Self-Motivated
- Flexible and Adaptable
- Dependable and Responsible
- Decision-making
- Time management
- Customer service
- Goal setting
Timeline
Lead Educator - Toddlers
Little Apron Academy
07.2017 - 03.2025
Receptionist Administrator
The Fred Hotel
05.2016 - 04.2017
Data Entry Clerk
King Christian Hotel
08.2014 - 04.2016
Associate of Science - Early Childhood Education
Rasmussen University
Early Childhood Education Diploma -
Rasmussen College
Early Childhood Education Certificate -
St.Croix Educational Complex Career And Technical
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