Laniqua Nichols
Detroit,MI
Summary
Success-driven results-focused, and adaptable IT professional with experience in IT operation and customer service, encompassing technical support, workstation Maintenance.
Overview
10
10
years of professional experience
Work History
Mail Handler
United States Postal Service, USPS
06.2022 - 11.2025
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Proved successful working within tight deadlines and a fast-paced environment.
- Labeled, weighed and processed mail and packages for efficient distribution.
- Inspected mail for damages and took appropriate action to deliver in good condition.
- Maintained clean and organized mail room to promote safety and efficiency.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Processed incoming and outgoing mail in accordance with postal regulations.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
IT Technical Support Specialist
Plymouth Educational Center
11.2020 - 06.2022
- Used ticketing systems to manage and process support actions and requests.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and wired connections.
- Managed high levels of call flow and responded to technical support needs.
- Monitored system performance to identify potential issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured and tested new software and hardware.
- Configured hardware, devices, and software to set up work stations for employees.
- Managed over 85 Calls Daily.
Supervisor
CVS Pharmacy
02.2016 - 11.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Monitored areas for security issues and safety hazards.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Successfully drove new product lines to increase annual profits by 25%.
Education
High School Diploma -
Job Corp Center
Detroit, MI03.2015
Skills
- Customer Service
- Help Desk ticketing systems
- Office 365 Management
- Tier 1 level
- Active directory user
- Troubleshooting Management
- Windows Deployment Service
Timeline
Mail Handler
United States Postal Service, USPS
06.2022 - 11.2025
IT Technical Support Specialist
Plymouth Educational Center
11.2020 - 06.2022
Supervisor
CVS Pharmacy
02.2016 - 11.2020
High School Diploma -
Job Corp Center