Summary
Overview
Work History
Education
Skills
Timeline
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Laniqua Shepherd

Conway,AR

Summary

Dynamic and results-oriented professional with a proven track record at Davis Family Medical, adept in office administration and customer service. Excelled in enhancing customer satisfaction and streamlining operations, showcasing exceptional problem-solving and Microsoft Office proficiency. Renowned for a positive attitude and teamwork, consistently meeting tight deadlines with a focus on confidentiality and security.

Overview

17
17
years of professional experience

Work History

Front Desk Receptionist

Davis Family Medical
06.2023 - 12.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or double booking.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
  • Collaborated with insurance companies to confirm patient coverage, enhancing patient experience by clarifying financial responsibilities.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
  • Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.

Electrical Technician

Semco
01.2024 - 09.2024
  • Installed electrical conduit and wiring for power, controls, and lighting.
  • Replaced faulty wiring, switches and circuit breakers to reduce fire risks, boost service capacity and increase versatility.
  • Tested wiring and other system parts for electrical flow and function.
  • Disconnected and removed motors and pumps.
  • Tested, troubleshot, and calibrated equipment in shop and field.
  • Maintained detailed records of all repairs, maintenance tasks, and inventory for accurate tracking purposes.
  • Inspected equipment for defects and safety hazards and completed necessary repairs.

Production Scheduler

Riceland Foods, Inc - Rice Division
06.2022 - 07.2023
  • Optimized production schedules by closely monitoring resources and adjusting timelines accordingly.
  • Updated management and clients on progress of production.
  • Established strong relationships with suppliers, improving collaboration and increasing efficiency in securing required materials on time.
  • Maintained open lines of communication with stakeholders throughout all stages of the production cycle, fostering a collaborative environment conducive to meeting deadlines.
  • Collaborated with quality control to schedule inspections, ensuring that products met all quality standards before shipment.
  • Planned production schedules, taking employee production rates, company needs and seasonal changes into account.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Monitored project progress against schedules meticulously, identifying lags early and adjusting plans to stay on track.
  • Completed daily logs for management review.
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.

Lead Cashier

Saracen Casino Resort
11.2020 - 12.2022
  • Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Alleviated customer service needs with policy-appropriate solutions.
  • Conducted regular audits of cash registers, identifying any discrepancies quickly and resolving them efficiently.

Machine Operator

Lennox International
10.2017 - 05.2020
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Operated various types of machinery, contributing to the successful completion of diverse projects.
  • Collaborated with team members to optimize production processes and improve overall performance.
  • Upheld high-quality standards while meeting tight deadlines during periods of increased demand.

Office Assistant

Brookshires Grocery
10.2007 - 05.2017
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Enhanced staff communication, creating comprehensive internal directory with contact information and areas of expertise.
  • Input data into spreadsheets and databases.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Utilized office management software to record and track customer information.
  • Created and maintained detailed records of all office activities.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
  • Built positive relationships with customers to increase repeat business.
  • Assisted customers in need to promote pleasant shopping experiences and encourage return business.

Education

Diploma -

Pine Bluff High School
Pine Bluff, AR

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Attention to Detail
  • Flexible and Adaptable
  • Dependable and Responsible
  • Multitasking
  • Excellent Communication
  • Critical Thinking
  • Computer Skills
  • Calm Under Pressure
  • Active Listening
  • Problem Resolution
  • Data Entry Techniques
  • Confidentiality and Security
  • Deadline-oriented
  • Data Entry
  • Word Processing
  • Office Administration
  • Records Management
  • Microsoft Office proficiency
  • Microsoft Excel
  • Fast Learner
  • Professional and mature

Timeline

Electrical Technician

Semco
01.2024 - 09.2024

Front Desk Receptionist

Davis Family Medical
06.2023 - 12.2024

Production Scheduler

Riceland Foods, Inc - Rice Division
06.2022 - 07.2023

Lead Cashier

Saracen Casino Resort
11.2020 - 12.2022

Machine Operator

Lennox International
10.2017 - 05.2020

Office Assistant

Brookshires Grocery
10.2007 - 05.2017

Diploma -

Pine Bluff High School

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Laniqua Shepherd