Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
Languages
References
Timeline
RegisteredNurse
Lanisa L Manning

Lanisa L Manning

Puyallup,WA

Summary

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Patient Care Taker

KBRH
Braselton, GA
01.2021 - 12.2024
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Encouraged patients to participate in therapeutic activities, such as exercise programs or leisure activities.
  • Provided companionship by engaging in conversation or playing games with the patient.
  • Explained medical procedures and treatments to patients in simple language they could understand.
  • Assisted with patient admissions, discharges and transfers.
  • Responded promptly to all requests from physicians, nurses and other staff members.
  • Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
  • Recorded detailed notes on patient condition and treatment plans.
  • Responded to bell or light signal calls to assist patients with needs.
  • Developed individualized care plans based on each patient's needs and preferences.
  • Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Instructed family members on how to provide bedside care.
  • Administered oral medication, injections, IV therapy or catheterizations when necessary.

Manager

Starbucks
Duluth, GA
02.2018 - 08.2021
  • Ensured compliance with industry regulations and company policies.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Analyzed business performance data and forecasted business results for upper management.
  • Enhanced team morale and retention through recognition programs and career development opportunities.
  • Established processes to ensure efficient workflow throughout the organization.
  • Operated equipment and machinery according to safety guidelines.
  • Identified needs of customers promptly and efficiently.

Customer Service Representative

Kaiser Permanente
Kennesaw, GA
10.2018 - 04.2020
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Strengthened customer retention by offering discount options.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.

Vice President

Chase Bank
Norcross, GA
04.2012 - 08.2018
  • Hired, trained and mentored sales and marketing staff dedicated to employing Google AdWords, Google Analytics, and other SEO techniques and metrics sources.
  • Signed and approved budgets for new funding and program initiatives.
  • Oversaw corrective action plans to remedy structural, organizational and departmental issues.
  • Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.
  • Identified problems and implemented solutions to better streamline operations.

Education

Developmental Psychology

Pierce College
Puyallup, WA
01-2025

Some College (No Degree) -

Gwinnett Technical College
Lawrenceville, GA

Skills

  • End-of-life care
  • Personal hygiene assistance
  • Emotional support
  • Adaptive learning
  • Vital signs monitoring
  • Compassionate care
  • Basic nursing care
  • ADL support
  • Healthcare expertise

Certification

  • PL1
  • CPR

Accomplishments

  • Employee of the year
  • Top PNP performer
  • Compliance Champ
  • Top Sales
  • Hospitality Champ

Affiliations

  • Customer Service
  • Sales
  • Compliance
  • Hospitality

Languages

English
Professional
Spanish
Limited

References

References available upon request.

Timeline

Patient Care Taker

KBRH
01.2021 - 12.2024

Customer Service Representative

Kaiser Permanente
10.2018 - 04.2020

Manager

Starbucks
02.2018 - 08.2021

Vice President

Chase Bank
04.2012 - 08.2018

Developmental Psychology

Pierce College

Some College (No Degree) -

Gwinnett Technical College

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Lanisa L Manning