Lanise H. Paige
New York,NY
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
6
6
years of professional experience
Work History
Secretary
NYU Langone Health
12.2023 - Current
- Answers patient questions and/or properly refers questions and issues to the appropriate contact
- Optimizes provider schedules and patient access by establishing and maintaining efficient scheduling templates
- Ensures availability of treatment information by retrieving and updating patient records
Patient Coordinator
Mount Sinai Health System
11.2022 - 11.2023
- Greets patients either in person or via telephone, and update their insurance/demographics in the practice management system
- Communicated with appropriate staff regarding patient's arrival, and ensure that patient's medical record is available for physician
- Process/update HIPAA-related paperwork and other institutional forms as necessary
- Collect or retrieve referrals or insurance authorizations as required
Patient Coordinator
Weill Cornell Medicine
05.2022 - 08.2022
- Arrived all outpatients in EPIC, schedules tests and collects copayments for services
- Scheduled, confirmed, re-scheduled and canceled appointments for both new and existing patients using the scheduling application
- Utilized the Epic Department Report (DAR) to assist with tracking patient wait time and ensures institutional guidelines are upheld with wait time tracking
- Assisted in maintaining efficiency in our overall front end practice operations; is proactive in identifying issues that could deter the clinic flow and helps to facilitate them
Office Assistant
Office of Services for Students With Disabilities, SUNY Old Westbury
08.2021 - 12.2021
- Answered phones, provides information and processes messages for the Director
- Responded to requests for information and summarizes information compiled from various sources
- Prepared correspondence, answers correspondence and documents independently from rough drafts, corrected copies, voice recordings, dictation or previous versions based on knowledge/research of relevant topic
Sales Associate
The Paper Store
12.2019 - 09.2020
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Answered questions about products and demonstrated features of diverse merchandise to facilitate customer sales
Sales Associate
Amy's Hallmark Gold Crown Shop
11.2018 - 12.2019
- Provided exceptional customer service to foster client loyalty and satisfaction
- Helped customers in determining design and layout of sold and spec ads
- Assessed expected product demands and coordinated necessary merchandise levels to meet goals
- Maintained records related to sales, returns and inventory availability
Office Assistant
Office of First-Year Experience, SUNY Old Westbury
08.2018 - 08.2019
- Recognized and identifies information that can be disseminated and to whom, prepares and distributes agendas and minutes, distributes supporting documents as necessary and requested
- Managed calendar, made complex scheduling arrangements involving multiple parties and conferences under minimum direction
- Assisted with special events planning
Education
Bachelor of Arts - Psychology
SUNY College at Old Westbury
Hicksville, NY05.2022
Timeline
Secretary
NYU Langone Health
12.2023 - Current
Patient Coordinator
Mount Sinai Health System
11.2022 - 11.2023
Patient Coordinator
Weill Cornell Medicine
05.2022 - 08.2022
Office Assistant
Office of Services for Students With Disabilities, SUNY Old Westbury
08.2021 - 12.2021
Sales Associate
The Paper Store
12.2019 - 09.2020
Sales Associate
Amy's Hallmark Gold Crown Shop
11.2018 - 12.2019
Office Assistant
Office of First-Year Experience, SUNY Old Westbury
08.2018 - 08.2019
Bachelor of Arts - Psychology
SUNY College at Old Westbury
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