La’Nise Virgil
402 E Knox Dr
Summary
A 10 year customer service professional, bringing valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Efficient problem solving. Reliablity. Adaptability. And excellent written and verbal communication skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Communication Representative
El Rio Health Center
Tucson, AZ
06.2025 - Current
- Assisted patients with scheduling appointments and managing inquiries.
- Provided clear communication regarding patient services and healthcare options.
- Maintained accurate patient records in electronic health systems.
- Collaborated with healthcare teams to enhance patient experience and service delivery.
- Resolved patient concerns by directing them to appropriate resources or personnel.
- Adapted quickly to new communication tools and technologies for effective patient interaction.
- Maintained patient confidentiality by adhering to HIPAA regulations and safeguarding sensitive medical information.
- Assisted in the development of departmental policies and procedures by providing valuable input based on experience and best practices within patient communication.
- Proactively identified opportunities for process improvement within the department, contributing to enhanced operational efficiency.
Fraud Specialist
Alorica
Tucson, AZ
10.2021 - 06.2024
- Analyzed transaction patterns to identify potential fraud activities and mitigate risks.
- Reviewed and investigated reported fraud cases, ensuring compliance with company policies.
- Collaborated with cross-functional teams to develop strategies for enhancing fraud detection processes.
- Monitored account activity using advanced fraud detection tools, improving response times to suspicious transactions.
- Improved customer trust by promptly addressing and resolving reported instances of fraud.
- Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
- Reduced instances of fraud by implementing comprehensive detection and prevention strategies.
- Maintained detailed records of all detected fraud incidents for future reference and analysis.
Warehouse Worker
Amazon
Tucson, AZ
03.2021 - 09.2021
- Conducted quality inspections on incoming and outgoing shipments to ensure accuracy.
- Maintained organized inventory storage, optimizing space and accessibility for team members.
- Collaborated with team to meet daily order fulfillment targets and improve workflow efficiency.
- Streamlined packaging processes, contributing to faster dispatch times for customer orders.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 75 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
Crew Member
Culver’s
Tucson, AZ
05.2019 - 03.2021
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment safely while adhering to health and safety regulations.
- Prepared food items consistently according to established recipes and quality standards.
- Collaborated with team members to maintain efficient workflow during peak hours.
- Maintained cleanliness and organization of workstations to promote a safe work environment.
- Engaged with customers to foster positive dining experiences and address any concerns promptly.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Direct Sales Representative
Coworx Staffing
Tucson, AZ
08.2016 - 04.2019
- Conducted market research to identify and target potential customers, enhancing sales strategies.
- Assisted in creating promotional materials to support sales initiatives and increase brand awareness.
- Developed strong customer relationships through effective product presentations and persuasive communication.
- Collaborated with team members to achieve monthly sales goals and improve overall team performance.
- Analyzed customer feedback to refine sales approaches, increasing overall customer satisfaction rates.
Education
High School Diploma -
Skills
Patient communication
Appointment scheduling
Electronic health records
HIPAA compliance
Fraud detection
Customer service excellence
Conflict resolution
Team workflow optimization
Safety compliance standards
Maintaining confidentiality
Verbal communication
Complaint handling
Empathy display
Multitasking capacity
Teamwork and collaboration
Problem-solving
Time management
Attention to detail
Punctual and hardworking
Calm and effective under pressure
Reliability
Critical thinking
Registration and scheduling
Organizational skills
Active listening
Effective communication
Adaptability and flexibility
Verbal and written communication
Documenting and recording information
Resolving problems
Scheduling appointments
Insurance verification
Medical terminology
Analytical thinking
Computer literacy
50 WPM typing speed
Risk assessment
Professionalism
Sales
Certification
Level 1 Fingerprint Clearance
Timeline
Patient Communication Representative - El Rio Health Center
06.2025 - Current
Fraud Specialist - Alorica
10.2021 - 06.2024
Warehouse Worker - Amazon
03.2021 - 09.2021
Crew Member - Culver’s
05.2019 - 03.2021
Direct Sales Representative - Coworx Staffing
08.2016 - 04.2019
Tucson High Magnet School - High School Diploma,