LaNisha Lee
Baccala
Kansas City,MO
1
Certification
16
years of professional experience
Dynamic manager and analytical problem-solver with a proven track record in team building, leadership, and motivation. Exceptional aptitude for fostering strong customer relations and cultivating lasting partnerships that drive business success. Skilled in independent decision-making and exercising sound judgment to influence positive organizational outcomes. Committed to leveraging training, monitoring, and morale-boosting strategies to enhance employee engagement and elevate overall performance.
Work History
Manager/Bartender
7 Years 1 Month- Conducted weekly and monthly inventories to maintain appropriate levels and replenishment schedules.
- Verified legal drinking age of patrons through stringent ID checks.
- Leadership, communication, decision making making and problem solving
- Reduced inventory by 80% by managing the beverage inventory.
- Recommended house specials to new patrons to boost revenue.
- Manage/Supervise a staff of 20+ employees
- Manage inventory
- Maintained cleanliness and organization of the bar area, following health and safety guidelines.
- Conducted daily opening and closing procedures, including cash drawer reconciliation.
- Created a welcoming atmosphere, engaging in friendly conversations with patrons.
Retail Store Manager
1 Year- Managed daily operational activities focused on improving customer satisfaction and maximizing store performance.
- Developed and implemented training sessions aimed at improving staff expertise in product knowledge and sales strategies.
- Analyzed sales data to identify trends and drive inventory management decisions
- Implemented visual merchandising strategies to maximize product visibility and appeal
- Oversaw compliance with company policies, ensuring a safe shopping environment
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
Assistant Trainer
2 Years- Created engaging learning materials such as manuals, online modules, and quizzes.
- Facilitated interactive workshops on various topics including customer service and teamwork.
- Conducted needs assessments to identify training requirements within the organization.
- Monitored and evaluated the effectiveness of training programs through feedback surveys and tests.
- Organized team-building activities aimed at improving communication and collaboration among staff.
Retention Specialist-Performance Coach/ Team Lead
1 Year 4 Months- Implemented employee satisfaction surveys to identify areas for improvement in workplace culture.
- Conducted exit interviews to gather feedback on work environment and management practices.
- Compiled and analyzed data and reported on recruiting metrics.
- Oversaw smooth employee terminations by coordinating paperwork and conducting exit interviews.
- Met with new hires to conduct orientation and on-boarding sessions.
- Developed job descriptions that accurately reflected roles, responsibilities, and requirements.
Compliance Analyst
7 Years 6 Months- Trained employees on compliance standards and practices.
- Reviewed contracts for compliance with legal requirements.
- Coordinated with external auditors during audits and reviews.
- Ensured proper record-keeping for audit purposes.
- Implemented corrective actions to resolve non-compliance issues.
- Conducted regular audits to ensure compliance with laws and regulations.
Education
License/Diploma - Aesthetician
High school or equivalent
Skills
MICROSOFT OFFICE SUITE 2007
MICROSOFT OFFICE SUITE 2010
MICROSOFT OFFICE 365
EXCEL
OUTLOOK
WORD
POWERPOINT
PUBLISHER
SKYPE
SOCIAL NETWORKING
INSTAGRAM
FACEBOOK
TWITTER
APPLE OS
ANDROID OS
MICROSOFT OS
DERMALOGICA PRODUCT KNOWLEDGE
BROW HENNA CERTIFIED
BRAZILIAN WAXES
FACIALS
BODY FACIALS
BODY TREATMENTS
MASSAGES
CUSTOMER RELATIONS
CREATIVE THINKING
MOTIVATION
TASK PRIORITIZATION
PROBLEM-SOLVING
COLLABORATION
DETAIL ORIENTED
PRODUCT CUSTOMIZATION
BARTENDING LICENSE
TELEPHONE ETIQUETTE
CASH HANDLING
TEAM COLLABORATION
TEAM MANAGEMENT
STAFF TRAINING
CUSTOMER SERVICE
Certification
- Certified in Lash Tech
- Certified in Reflexology
- Certified in Facials and Skincare
- Certified in Body waxing
- Certified in Microdermabrasion
- Certified in Barbicide
Timeline
Retail Store Manager
Shoe Palace
06.2025 - 06.2026Read More
Manager/Bartender
Baccala
05.2019 - CurrentRead More
Assistant Trainer
Maximus
07.2018 - 07.2020Read More
Retention Specialist-Performance Coach/ Team Lead
Full Potential Solutions
01.2018 - 05.2019Read More
Compliance Analyst
Americo Life Inc
04.2010 - 10.2017Read More
Central High School
High school or equivalent
Read More
Summit Salon Academy
License/Diploma from Aesthetician
Read More