Lanisha Small
West Palm Beach,FL
Summary
Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Overview
28
28
years of professional experience
Work History
School Custodian
Palm Beach Lakes High School
01.2019 - Current
- Enhanced school cleanliness by performing daily custodial tasks such as sweeping, mopping, and vacuuming.
- Kept building spaces premises clean inside and outside.
- Promoted a healthy learning environment by disinfecting classrooms, restrooms, and common areas on a consistent schedule.
- Completed specialized deep-cleaning projects during summer breaks to prepare the facility for the upcoming academic year.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Security Officer
Burns Security
02.2000 - 08.2003
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
South Floria Blood Bank
Blood Bank
04.1997 - 11.1999
- Evaluated donor eligibility based on established criteria, prioritizing safety for both donors and recipients alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Implemented inventory management techniques to optimize storage space for blood products and reduce waste.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Associate of Science - Medical Office Administrator
Florida Career College
West Palm Beach, FL06-2007
Diploma - Medical Assistant
Florida Career College
West Palm Beach, FL06-2005
Skills
- Punctuality
- Medical terminology knowledge
- Reliable team player
- Critical Thinking
- Detail Oriented
- Professional telephone demeanor
- Prioritization
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
School Custodian
Palm Beach Lakes High School
01.2019 - Current
Security Officer
Burns Security
02.2000 - 08.2003
South Floria Blood Bank
Blood Bank
04.1997 - 11.1999
Associate of Science - Medical Office Administrator
Florida Career College
Diploma - Medical Assistant
Florida Career College
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