Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keynajah Gilliam

Henrico,VA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

2
2
years of professional experience

Work History

Online Grocery Associate

Krogers Grocery Store
09.2023 - Current
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Tracked substitutions and informed customers of changes.
  • Worked productively with customers to meet order requirements and service expectations.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Developed professional relationships with customers to establish repeat business and increase trust.
  • Documented sales and customer feedback to enable tracking history and maintain accurate records.
  • Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.

Cashier

Walmart
09.2022 - 05.2023
  • Built relationships with customers to encourage repeat business.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Performed cash, card and check transactions to complete customer purchases.
  • Processed refunds and exchanges in accordance with company policy.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Assisted customers with returns, refunds and resolving transaction issues.

Server

Harmony Assisted Living
08.2021 - 02.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Inspected dishes and utensils for cleanliness.

Education

Cosmetology

Empire Beauty School - Lehigh Valley
Cementon, PA
01.2024

High School Diploma -

Hermitage High School
Richmond, VA
06.2022

Skills

    CUSTOMER SERVICE SKILLS INCLUDING ANSWERING PHONE ,INTERACTING WITH CUSTOMERS AND COMMUNICATON SKILLS

Timeline

Online Grocery Associate

Krogers Grocery Store
09.2023 - Current

Cashier

Walmart
09.2022 - 05.2023

Server

Harmony Assisted Living
08.2021 - 02.2022

Cosmetology

Empire Beauty School - Lehigh Valley

High School Diploma -

Hermitage High School

Similar Profiles

CREATE PROFILE
Keynajah Gilliam