Lanita Christian
Roseville,CA
Summary
Trustworthy and dedicated customer service with over 20 years of experience serving customers and operating register. Cheerful when assisting customers and coworkers. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs. Motivated cashier and stocker with over 20 years of experience in retail services. Accomplished various tasks daily, including , stocking shelves and general upkeep of the store.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
The UPS Store, Dba: Brown Box Investments
Placer County, Ca
09.2021 - Current
- Welcoming and thanking customers for their visits.
- Assisted customers with shipments, packing items if needed.
- Assisted customers with LiveScan and Notary
- Assisted customers with office service's: sending and receiving faxing, emails, scanning and printing
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Processed customer service orders promptly to increase customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Delivered exceptional customer service to every customer by providing knowledge of products and services and creating welcoming, positive experiences.
- Answered constant flow of customer calls with minimal wait times.
Customer Service Manager
The UPS Store Inc. Dba Trezza Inc
Foothills Store Roseville, CA
01.2006 - 09.2021
- Welcoming and thanking customers for their visits.
- Assisted customers with shipments, packing items if needed.
- Assisted customers with LiveScan and Notary
- Assisted customers with office service's,
- ie: sending and receiving faxing, emails, scanning and printing
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Processed customer service orders promptly to increase customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Delivered exceptional customer service to every customer by providing knowledge of products and services and creating welcoming, positive experiences.
- Answered constant flow of customer calls with minimal wait times
- All duties of a manager, nightly totals of all drawers, deposits of the store to bank, hiring and firing of employee's if owner was not available, making sure all shifts were covered.
- Handling all claims for the store
- Ordering all supply's for store
Assistant Front End Manager, Cashier, Service Rep
Marshalls & HomeGoods
Roseville, CA
- Promoted clean and organized store appearance by overseeing restocking efforts, directing cart retrieval, and supervising cleaning schedules.
- Defined clear targets and objectives and communicated to other team members.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Opening and closing of cash register drawers.
- Banking deposits for store
- Enhanced loss prevention measures through diligent monitoring of front-end activity and promoting employee awareness about potential risks.
Cashier Supervisor
Ace Hardware Stores
Lincoln, CA
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mentored team members to enhance professional development and accountability in workplace.
- Cashier
- Bagging product for customers
- Directing phone calls to correct dept's.
Education
Office Management - Office Management
MTI College
Sacramento, CA1987
High School Diploma -
Chana High
Auburn, CA1982
Skills
- Administrative Skills
- Price Verification
- Loss prevention strategies
- Conflict Management
- Good Judgment
- Team Supervision
- Hiring and Training
- Fraud prevention
- Workflow Management
- Customer Service
- Listening Skills
- Problem-solving skills
- Cash Handling Accuracy
- Opening and closing procedures
Timeline
Customer Service Representative
The UPS Store, Dba: Brown Box Investments
09.2021 - Current
Customer Service Manager
The UPS Store Inc. Dba Trezza Inc
01.2006 - 09.2021
Assistant Front End Manager, Cashier, Service Rep
Marshalls & HomeGoods
Cashier Supervisor
Ace Hardware Stores
Office Management - Office Management
MTI College
High School Diploma -
Chana High