Lanita Eldridge
Coppell,TX
Summary
Energetic department manager successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
8
8
years of professional experience
Work History
Server
Buffalo Wild Wings
Dallas, TX
07.2022 - Current
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Addressed complaints to kitchen staff and served replacement items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Crew
Chipotle
Southlake, Texas
10.2019 - 11.2022
- assisted customers in a timely manner to ensure our through put standard; from the time a customer starts to place an order until the customer's transaction is complete.
- met companies standards by following recipes in the designated time frame to ensure we opened on time and where ready to assist our customers.
- kept up with eco sure expectations keeping all work stations clean and sanitized, everything labeled, and at the correct temperature.
Sales Coordinator
Element
Coppell, Texas
11.2021 - 05.2022
- managed daily ,weekly and monthly sales reports to keep track of where we stood on our monthly sales quota.
- personally presented our available event spaces to potential clients.
- prepared the rented out space for corresponding events and managed the clean up afterwards.
- administered relevant paperwork to organize our records and ensure my team was up to date on future events.
- took over additional responsibilities such as house keeping, kitchen, and the front desk.
- Fostered relationships with customers to expand customer base and retain business.
Assistant Department Manager
Kroger
Irving, TX
08.2015 - 01.2021
- Lead a team of 40 to 50 associates empowering them to achieve company standards, by training consistently on produce scanning, ring tender, hand scanning and keeping the area clean.
- Deescalated high stressful situations by, listening to all parties involved ,and figuring out how to take care of the customer with out causing company losses conducing to a satisfied customer.
- Handel auto tags, western union, cash drops, money orders, lottery ,exchanges and returns.
- Ran funraisers for local charity events by pushing and coaching my team to raise money for supplies resulting in my store being in the top 3 in the district.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Education
South Side High School
Fort Wayne, IN06.2015
Skills
- Food Safety Understanding
- Check Payment Processing
- Cleaning and Sanitizing
- PPE Guideline Compliance
- Customer Service and Rapport
- Specials Promotion and Upselling
- Warm and Friendly
- Age Verification
- Conflict and Complaint Resolution
- Transactions and Cash Handling
- Team Player
- Relationship Building
- Coaching and training
- managing a team
- teachable
- motivation
Timeline
Server
Buffalo Wild Wings
07.2022 - Current
Sales Coordinator
Element
11.2021 - 05.2022
Crew
Chipotle
10.2019 - 11.2022
Assistant Department Manager
Kroger
08.2015 - 01.2021
South Side High School