Lanita Green

As a Home Loan Specialist, I processed customer loan applications, assessed customer needs, collected client data, and obtained credit information. Interviewed applicants, performed initial appraisal, evaluated client credit standing, and interviewed applicants to evaluate their eligibility. Acquired expert knowledge of lending procedures, comprehension of direct and indirect lending procedures, knowledge of banking software, and an in-depth understanding of relevant rules and regulations to help better serve our clients and the organization.

• Reviewed loan files and updated to match current standards.
• Worked with underwriters to fix application problems and resolve issues.
• Communicated with originator and applicant concerning progress of loan file.
• Fielded customer complaints and provided solutions.
• Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.
• Set up and completed loan submission packages.
• Trained new incoming team members on all procedures and protocols ensuring there success in there positions

As a CDC Customer Service Representative, I provided support to the health department in the fight against Covid-19. Contacted those exposed with laboratory-confirmed, probable, and suspected diagnoses of COVID-19 and providing health education and guidance in order to interrupt ongoing disease transmission. Provide patients with instructions for isolation and offered appropriate referrals to testing, clinical services, and other essential support services.

• Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
• Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
• Offered basic guidance regarding testing and medical consultation for those exposed to people with COVID-19.
• Performed record keeping by logging client information within secure contact-tracing software.

As a health Benefits Specialist, I worked as a liaison between LabCorp, customers, patients and provided physician offices, hospitals, laboratories, patients, and internal customers with confidential information accurately and efficiently. Also, Performed administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

• Worked with physician offices, hospital laboratories, patients and internal customers to ensure that there needs were addressed accurately and efficiently.
• Performed administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance.
• Spoke with customers in a courteous, friendly, and professional manner using protocol procedures.
• Used multiple databases to research complex issues and questions.
• Provided additional customer education and information as needed

As a Patient Care Coordinator, I provided inbound and outbound phone support. I served as the primary contact for payers, patients, caregivers, specialty pharmacies, site of care centers, specialty distributors, pharmacy's, and providers. In addition, I facilitated a collaborative process that gauges, coordinates, and monitors patient benefits, product orders, and appointment coordination, simplifying the overall patient journey.

• Established rapport and relationships with patients and external partners to cross-train and support medical staff.
• Upheld confidentiality requirements and regulatory compliance guidelines.
• Resolved problems with communication and billing to foster seamless services.
• Sent and handled electronic requests for new medications and medication refills.
• Maintained confidentiality of patient data and condition to safeguard health information.
• Managed prescriptions by sending electronic requests for new medications and refills.