Lanita Jackson
Jacksonville,FL
Summary
Professional Customer Account Specialist accomplished in managing complex accounts. Extensive experience in handling high volume of inbound and outbound calls from customers. Dedicated Case Manager with strong skills in communication, relationship-building, and client assessment. Expertise in developing individualized care plans to enhance client outcomes and ensure effective service coordination.
Overview
9
9
years of professional experience
Work History
Case Manager
Overflow Health Alliance
Jacksonville, FL
03.2023 - Current
- Maintained accurate customer account information and databases.
- Built strong relationships with accounts by focusing on exceptional communication.
- Identified customers' needs to recommend specific features.
- Reviewed contact and account history to make quality outbound calls.
- Conducted comprehensive assessments to determine client needs and eligibility for services.
- Developed individualized care plans to address clients' specific challenges and goals.
- Coordinated services among healthcare providers, social workers, and community resources.
- Monitored client progress and adjusted care plans as necessary for optimal support.
Nutritionist
Bibb County Board of Education
Macon, GA
11.2023 - 03.2024
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Administered payroll and maintained proper documentation of employee personnel.
- Used judgment and initiative in handling confidential matters and requests.
- Managed office budget to handle inventory, postage and vendor services.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Delegated work to staff, setting priorities and goals.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Educated clients on healthy eating habits and lifestyle choices.
- Maintained accurate records of client interactions and progress updates.
Office Manager
Pinstrikes Bowling
Macon, GA
02.2017 - 05.2022
- Managed daily office operations to support a busy bowling center environment.
- Coordinated scheduling for staff and events to optimize venue usage.
- Assisted in training new employees on company policies and procedures.
Education
Business Administration
Strayer University
Washington, DCTimeline
Nutritionist
Bibb County Board of Education
11.2023 - 03.2024
Case Manager
Overflow Health Alliance
03.2023 - Current
Office Manager
Pinstrikes Bowling
02.2017 - 05.2022
Business Administration
Strayer University
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