LA'NITA JONES
Indianapolis,IN
Summary
Parts Sales Manager
Motivated professional with a proven track record of achieving sales targets, creating standard operating procedures, and driving customer loyalty. Possesses excellent leadership, communication, problem-solving and organizational skills. Experienced in managing, hiring and creating training programs for staff, monitoring customer service and handling customer complaints. Proven success in developing and executing marketing and promotional opportunities to increase sales and customer loyalty.
Overview
10
10
years of professional experience
Work History
Parts Sales Manager
Model 1 Commercial Vehicles
01.2022 - Current
- Analyzed weekly and monthly sales reports to identify areas for improvement in order fulfillment processes
- Analyzed customer buying patterns to develop targeted marketing strategies
- Established strong customer relationships by providing excellent service and support
- Coached, mentored, and trained staff on product knowledge, customer service techniques, and problem-solving skills
- Collaborated with vendors to obtain competitive pricing on products and services
- Monitored team performance to ensure compliance with company policies and procedures
- Managed a team of 15+ employees responsible for processing all part orders, stocking, and distributing parts
- Created Standard Operating Procedures in the department
Executive Administrative Assistant
Heaven's Angels Learning Academy
02.2015 - 01.2022
- Monitored and maintained executive files and records
- Answered phones, handled calls, and fielded appointment requests to assist supervisors
- Compiled and analyzed data for executive decision-making
- Coached junior staff members on best practices related to administrative processes
- Organized and managed multiple projects simultaneously while paying strict attention to detail
- Utilized strong organizational skills to prioritize tasks efficiently and meet deadlines consistently
- Reviewed incoming requests for approval according to established procedures
- Implemented effective strategies to streamline workflow processes across departments
Education
High School Diploma -
Merrillville High School
Merrillville, IN06.2005
Skills
- Program Marketing
- Customer Needs Assessments
- Aftermarket Sales
- Staff Coaching and Training
- Client Relationships
- Customer Satisfaction
- Product Assessments
- Develop Policies
- Product Management
- Resource Management
Timeline
Parts Sales Manager
Model 1 Commercial Vehicles
01.2022 - Current
Executive Administrative Assistant
Heaven's Angels Learning Academy
02.2015 - 01.2022
High School Diploma -
Merrillville High School
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