Lanita Wilkerson
Jonesboro,AR
Summary
Dedicated Implementer brings 12-year background visiting patients in-home and conducting physical assessments, dressing wounds and assisting with bathing and grooming activities. Polite and courteous professional with in-depth knowledge of CPR and first aid. Committed to collaborating with physicians and families to provide quality patient care. Diversely qualified health aide trained and certified in providing skilled nursing, assisted living, post-acute medical and rehabilitation, and hospice care. Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Housekeeping Aide
Lexington Suites
Jonesboro, Arkansas
08.2021 - 12.2021
- Prepared rooms with top-notch standards every time.
- Removed soiled sheets, washcloths and towels.
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Supplied clean linens and picked up and delivered soiled linens from residential areas to laundry.
- Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
Implementer
Abilities Unlimited Inc
Jonesboro, Arkansas
10.2010 - 08.2020
- Assisted account executives with strengthening client relationships through targeted solutions.
- Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
- Identified discrepancies to devise and initiate cost-effective solutions.
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
Implenter
Focus Inc.
Jonesboro, Arkansas
05.2016 - 09.2019
- Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
- Assisted account executives with strengthening client relationships through targeted solutions.
- Assessed project scope to confirm details and understand customer expectations in advance.
- Cultivated relationships with sales team to support and supply corrective actions.
Customer Service Resolution Specialist
StarTek Inc
Jonesboro, Arkansas
07.2008 - 08.2009
- Identified and assessed customer's needs quickly and accurately.
- Recorded details of conversations, complaints and actions taken in CRM.
- Collaborated with team members to resolve customer complaints and drive customer experience.
- Completed retention-focused projects from scoping through execution.
Home Health Care Aide
White River Area Agency On Aging
Newport, Arkansas
05.2007 - 05.2008
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
Packer/Box Maker
Medallion Foods Inc
Newport , Arkansas
06.2005 - 07.2006
- Packaged product to get ready for shipment
- Made boxes with box machines for the products to be shipped to the consumer
Education
Associate of Arts - Business Management
Arkansas State University - Newport
Newport, ARPsychology
University of Phoenix
Tempe, AZSkills
- Work Planning and Organization
- Professional and Courteous
- Relationship Building
- Issue and Complaint Resolution
- Verbal and Written Communication
- Efficient and Detail-Oriented
- Customer Data Confidentiality
- Building Customer Trust and Loyalty
- Mental Health Support
- Progress Monitoring
- Dietary Orders Compliance
- Medication Administration
- Bathing Support
- Activities of Daily Living (ADLs)
- Patient and Compassionate
- Patient Care Recordkeeping
- Vitals Monitoring and Documentation
- Client Relationship and Rapport
- Data Entry
- Conflict Resolution
- Client Transportation
- HIPAA Compliance
- Healthy Lifestyle Promotion
- Disability Support
- Safety Monitoring
Certification
CPR
CPR Certification
I have my CPR certification.
Timeline
Housekeeping Aide
Lexington Suites
08.2021 - 12.2021
Implenter
Focus Inc.
05.2016 - 09.2019
Implementer
Abilities Unlimited Inc
10.2010 - 08.2020
Customer Service Resolution Specialist
StarTek Inc
07.2008 - 08.2009
Home Health Care Aide
White River Area Agency On Aging
05.2007 - 05.2008
Packer/Box Maker
Medallion Foods Inc
06.2005 - 07.2006
Associate of Arts - Business Management
Arkansas State University - Newport
Psychology
University of Phoenix