Summary
Overview
Work History
Education
Skills
Timeline
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LaNiya Burden

Louisville,KY

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

4
4
years of professional experience

Work History

Pharmacy Technician

Walgreens
Louisville, KY
10.2024 - Current
  • Performed data entry for prescription processing with high accuracy and attention to detail.
  • Handled insurance claims, prior authorizations, and troubleshooting coverage issues to ensure patient access to medications.
  • Provided customer service by answering medication-related questions and assisting patients at both the counter and drive-thru window.
  • Administered vaccine shots following company and state protocols.
  • Maintained pharmacy inventory by stocking shelves and regularly auditing for expired medications.
  • Thrived in a fast-paced environment, efficiently managing multiple tasks to support pharmacists and patients.

Customer Service Representative

Teleperformance
Louisville, KY
05.2022 - 09.2024
  • Handled customer inquiries regarding insurance claims, vehicle recalls, and diagnostic updates.
  • Provided timely updates on parts availability and repair timelines
  • Assisted customers with roadside assistance requests, ensuring prompt and efficient support.
  • Delivered high-quality service by maintaining detailed knowledge of vehicle systems and service processes.
  • Managed high-volume call traffic while maintaining a professional and customer-focused approach.
  • Managed high-volume inbound and outbound calls.

Customer Service Representative

Chewy Pharmacy
Louisville, KY
02.2021 - 04.2022
  • Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
  • Educated patients on medication usage, potential side effects, and storage requirements.
  • Entered patient and prescription information into pharmacy software systems with high attention to detail.
  • Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
  • Verified accuracy of prescription information and entered relevant data into database.
  • Documented all conversations with customers accurately in the CRM system.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Butler Traditional High School
Louisville, KY
05-2020

Skills

  • Prescription processing
  • Insurance verification
  • Medication education
  • Inventory management
  • Vaccine administration
  • Customer service
  • Data entry
  • Problem solving
  • Communication skills
  • Time management
  • CRM documentation
  • Problem resolution
  • Team collaboration

Timeline

Pharmacy Technician

Walgreens
10.2024 - Current

Customer Service Representative

Teleperformance
05.2022 - 09.2024

Customer Service Representative

Chewy Pharmacy
02.2021 - 04.2022

Butler Traditional High School

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