Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LaNiya Burden

Louisville,KY

Summary

Skilled Pharmacy Technician with a background in medical prescription assistance and customer service. Experience includes managing medication inventory, providing patient counseling, and assisting pharmacists with prescription fulfillment. Strong communication skills, knowledge of pharmacy law and ethics, and the ability to manage multiple tasks simultaneously highlight abilities. Previous roles have showcased a commitment to patient care, efficiency improvement in workflow management, and fostering relationships with healthcare providers.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

University of Louisville Hospital
Louisville, KY
10.2023 - Current
  • Assisted pharmacists in compounding sterile products according to state regulations.
  • Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
  • Organized work areas so that everything was easily accessible when needed.
  • Assisted in training new employees on pharmacy procedures.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.

Pharmacy Technician

Walgreen's Pharmacy
Louisville, Kentucky
02.2022 - 10.2023
  • Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.

Customer Service Representative

Synchrony Health Services
Louisville, KY
06.2021 - 02.2022
  • Provided world class customer service in a timely and professional manner.
  • Answer inbound calls and fax transmissions, in regards to patient inquiries.
  • Provided remote customer service support by handling high volumes of inbound and outbound calls.
  • Worked remotely assisting patients and healthcare providers with prescription-related inquiries via inbound and outbound calls.
  • Verified insurance coverage, processed refill requests, and coordinated with pharmacies to resolve issues.

Pharmacy Technician/Healthcare Customer Service Representative

Chewy Pharmacy
Louisville, Kentucky
06.2020 - 06.2021
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Managed filing of prescriptions, both electronically and manually.
  • Answered incoming customer calls regarding product inquiries,orders, complaints and general customer service.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Performed data entry of patient prescriptions into the pharmacy
    system.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Gathered data from customers to update existing accounts in the system.
  • Resolved customer complaints via phone, email, mail, or social media.

Education

High School Diploma -

Butler Traditional High School
Louisville, Kentucky
05-2020

Skills

  • Drug utilization review
  • FDA compliance
  • Problem-solving skills
  • Healthcare regulations
  • Team collaboration
  • Aseptic techniques
  • Pharmacology
  • Pharmaceutical calculations
  • Verifying orders
  • Insurance reconciliation
  • Drug safety
  • Data entry
  • Medication verification
  • Compounding medications
  • Pharmacy software
  • Customer relationship management
  • Prescription processing
  • Problem solving

Certification

  • PT00368706

Timeline

Pharmacy Technician

University of Louisville Hospital
10.2023 - Current

Pharmacy Technician

Walgreen's Pharmacy
02.2022 - 10.2023

Customer Service Representative

Synchrony Health Services
06.2021 - 02.2022

Pharmacy Technician/Healthcare Customer Service Representative

Chewy Pharmacy
06.2020 - 06.2021

High School Diploma -

Butler Traditional High School

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