Laniya Fulton
Fayetteville,NC
Summary
Initiative-taking and experienced Customer Service Professional with a proven history of providing excellent customer services. Skilled in communication, problem-solving, and maintaining a positive attitude under pressure.
Overview
7
7
years of professional experience
Work History
Care Pro
In His Care
09.2023 - Current
- Improved patient well-being with compassionate communication and empathetic listening skills.
- Enhanced patient satisfaction by providing personalized care and attentive support.
- Implemented care plans for improved patient outcomes and overall health.
Mobility Loyalty Retention Support Specialist
AT&T
05.2022 - 09.2023
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Troubleshot hardware, software and network issues to identify and rectify discrepancies.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Cake Decorator
Delhaize
07.2021 - 11.2021
- Worked with customers to define cake vision based on color, theme, size and price.
- Handled phone calls regarding inquiries, cancelled orders and ordering conflicts.
- Accurately packaged and priced each product according to Delhaize pricing procedures.
Package Handler
Amazon
04.2020 - 10.2020
- Safely transported hazardous items using label equipment avoiding accidents and mishaps.
- Delivered updates on anticipated task completion times.
- Assisted Amazon during busy periods, developing new skills while boosting warehouse efficiency.
Barista
Starbucks
07.2019 - 01.2020
- Maintained supply levels in counter and customer areas to meet typical demands.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Cultivated to recall customers' names and address each by name.
Sales Associate
Payless Shoes
04.2019 - 05.2019
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Sales Associate
Dairy Queen Orange Julius
10.2018 - 03.2019
- Engaged with customers to effectively build rapport and lasting relationships.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
Community Outreach Coordinator
Infinite Hope
06.2017 - 05.2019
- Supported clients in developing goals and social skills, improving individual wellness and productivity.
- Conducted community workshops to promote different programs and educate public on available services.
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
- Supervised clients at the activity centers.
- Prepared, cooked, and served food to our clients.
- Developed and created programs and monitored effectiveness against individual participant needs.
Education
Banking And Financial Intitution Services
BankWork$
Charlotte, NC05.2024
Associate of Science - Baking And Pastry Arts
Johnson & Wales University - Charlotte
Charlotte, NC05.2021
High School Diploma -
Jack Britt High School
Fayetteville, NC12.2018
Skills
- Communication
- Leadership
- Proficient in customer service management software and databases
- Multitasking and time management
- Critical Thinking
- Team Work
- Active Listening
- Knowledge of customer service best practices
- Conflict Resolution
- Strong Attention to Detail
- Possesses ability and willingness to learn
Timeline
Care Pro
In His Care
09.2023 - Current
Mobility Loyalty Retention Support Specialist
AT&T
05.2022 - 09.2023
Cake Decorator
Delhaize
07.2021 - 11.2021
Package Handler
Amazon
04.2020 - 10.2020
Barista
Starbucks
07.2019 - 01.2020
Sales Associate
Payless Shoes
04.2019 - 05.2019
Sales Associate
Dairy Queen Orange Julius
10.2018 - 03.2019
Community Outreach Coordinator
Infinite Hope
06.2017 - 05.2019
Banking And Financial Intitution Services
BankWork$
Associate of Science - Baking And Pastry Arts
Johnson & Wales University - Charlotte
High School Diploma -
Jack Britt High School