Laniya Fulton

• Supervised and coordinated dispatching of 25+ drivers while managing over $1 million in equipment to accomplish daily mission requirements.
• Developed strategies to reduce transportation costs and increase operational performance.
• Provided ongoing training for transportation staff to enhance skills, knowledge, and overall performance within the department.
• Balanced schedules and customer demands against team capabilities and available resources to meet performance objectives.

• Adapted communication style to address diverse populations effectively, ensuring inclusivity and respect for all individuals encountered.
• Responded to customer questions and objections to address concerns and build rapport.
• Assisted in training new canvassers, providing guidance on best practices for successful outreach efforts.
• Developed and maintained positive relationships with community members.

• Adapted knowledge of regulations, bank products, fraud detection, cash-handling, and processing customer transactions.
• Encouraged teamwork, and openness to learning new methods, and promote a positive work environment.
• Performed with peers different customer service, and cash handling scenarios to build a strong foundation.

• Improved patient well-being with compassionate communication and empathetic listening skills.
• Enhanced patient satisfaction by providing personalized care and attentive support.
• Implemented care plans for improved patient outcomes and overall health.

• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Utilized ticketing system to track customer requests and prioritize urgent needs.
• Troubleshot hardware, software and network issues to identify and rectify discrepancies.
• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.

• Worked with customers to define cake vision based on color, theme, size and price.
• Handled phone calls regarding inquiries, cancelled orders and ordering conflicts.
• Accurately packaged and priced each product according to Delhaize pricing procedures.

• Safely transported hazardous items using label equipment avoiding accidents and mishaps.
• Delivered updates on anticipated task completion times.

• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Memorized recipes for specialty coffee beverages and seasonal offerings.
• Cultivated to recall customers' names and address each by name.

• Supported clients in developing goals and social skills, improving individual wellness and productivity.

• Conducted community workshops to promote different programs and educate public on available services.

• Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.

• Developed and created programs and monitored effectiveness against individual participant needs.