LaNiyah Hoskins
Conyers,GA
Summary
Exceptional FOH Trainer and team player. Very organized, helpful, and efficient. Adaptable to unexpected situations and problems.
Overview
2
2
years of professional experience
Work History
FOH Trainer
Chipotle Mexican Grill
01.2023 - Current
- Addressed any concerns or challenges faced by trainees promptly, offering solutions that fostered both personal growth and workplace efficiency.
- Assisted in the development of an employee recognition program that acknowledged outstanding achievements in customer service, teamwork, and overall job performance.
- Improved team morale and communication through regular feedback sessions and collaborative problem-solving activities.
- Maintained trainee evaluations based on performance standards as prescribed by job descriptions.
- Resolved employee conflicts and verified team compliance with management practices.
- Mentored new employees, providing guidance and support throughout their initial weeks at the company.
- Enhanced customer service skills of new employees by conducting comprehensive FOH training sessions.
- Conducted and monitored job-specific front-of-house training according to new hire training program.
Education
Associate Of Arts And Sciences - Early Childhood Education
Georgia State University
Atlanta, GASkills
- Exceptional communication
- Food safety compliance
- POS system proficiency
- Upselling strategies
- Collaboration
- Customer service
- Teamwork and collaboration
- Learning management systems
- Workplace safety
- Problem-solving
- Multitasking Abilities
- Reliability
- Adaptability and flexibility
- Food safety
Languages
English
Native or Bilingual
Korean
Limited Working
Spanish
Limited Working
Timeline
FOH Trainer
Chipotle Mexican Grill
01.2023 - Current
Associate Of Arts And Sciences - Early Childhood Education
Georgia State University
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