Laniyah Williams
Philadelphia,PA
Summary
Proven security officer with a track record of enhancing safety at Harvard Protection Services. Skilled in complex problem-solving and maintaining calm under pressure, adept at complaint resolution and cash handling. An organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Security Officer
Harvard Protection Services
07.2023 - Current
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Reported suspicious activities and persons to law enforcement.
- Collected and made data entries throughout shift
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Oversaw daily monitoring and patrolled building and perimeter
Shift Leader
Insomnia Cookies
08.2021 - 01.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Barista
Soup Kitchen Cafe
06.2021 - 06.2022
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Education
High School Diploma -
Kensington Health Sciences Academy
Philadelphia PA 1912506.2021
Skills
- Complex Problem-Solving
- Typing
- Cash Handling
- Friendly and outgoing
- Complaint resolution
- Shift Paperwork Completion
- Opening and closing duties
Timeline
Security Officer
Harvard Protection Services
07.2023 - Current
Shift Leader
Insomnia Cookies
08.2021 - 01.2023
Barista
Soup Kitchen Cafe
06.2021 - 06.2022
High School Diploma -
Kensington Health Sciences Academy
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