Summary
Overview
Work History
Education
Skills
Timeline
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Laniyah Withers-Turner

Lynchburg,VA

Summary

Adept at steam sterilization and demonstrating exceptional customer service, I enhanced patient safety and fostered inclusivity across roles at Centra Health and Runk & Pratt. My proactive attitude and strong work ethic led to significant improvements in operational efficiency and patient care, making me a valuable team player in healthcare environments.

Overview

5
5
years of professional experience

Work History

Sterile Processing Technician

Centra Health
10.2024 - Current
  • Wrapped trays, instrument packs, and sets.
  • Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
  • Supported surgical teams effectively by preparing instrument trays according to procedure requirements.
  • Reduced risk of infections by maintaining a clean and sterile environment within the processing area.
  • Enhanced patient safety by ensuring proper sterilization and packaging of medical equipment.
  • Assessed instruments, equipment, and containers to promote cleanliness and proper functioning.

PBX Operator

Centra Health
08.2023 - 10.2024
  • Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
  • Trained and mentored new PBX operations employees.
  • Enhanced communication between departments by promptly transferring calls and providing accurate information.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Handled sensitive information discreetly when dealing with confidential calls or messages within the organization.

Concierge

Runk & Pratt Senior Living Communities
05.2021 - 08.2023
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.

Caregiver

Westminster Canterbury
08.2020 - 08.2022
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

Education

E.C Glass High School
Lynchburg, VA
05.2022

Skills

  • Steam sterilization
  • Decontaminating surgical instruments
  • High-level disinfection
  • Decontamination procedures
  • Operating switchboards
  • Telephone operations
  • Answering questions
  • Strong telephone etiquette
  • Call monitoring
  • Excellent verbal communication skills
  • Call routing
  • Switchboard operation
  • Respectful and compassionate
  • Time management
  • Elderly care
  • Problem-solving
  • Dependable and responsible
  • Patient care
  • Daily living assistance
  • Multitasking and organization
  • Basic housekeeping
  • Customer service
  • Highly adaptable
  • Strong work ethic
  • Excellent multitasking
  • Proactive attitude
  • Guest services
  • Telephone etiquette
  • Hospitality
  • Team player mentality

Timeline

Sterile Processing Technician

Centra Health
10.2024 - Current

PBX Operator

Centra Health
08.2023 - 10.2024

Concierge

Runk & Pratt Senior Living Communities
05.2021 - 08.2023

Caregiver

Westminster Canterbury
08.2020 - 08.2022

E.C Glass High School

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Laniyah Withers-Turner