Lanizha Marsh
Charlotte,NC
Summary
Dynamic customer service expert with a decade of experience in fast-paced environments. Proven ability to enhance community and customer engagement through strong problem-solving and adaptability skills. Committed to fostering positive relationships and driving exceptional results by leveraging teamwork and innovative approaches. A passion for delivering outstanding service consistently establishes a foundation for success in every role.
Overview
4
4
years of professional experience
Work History
Safety Ambassador
Block By Block
01.2024 - Current
- Promote a safe and welcoming environment by monitoring public spaces, assisting visitors, and serving as a visible community presence.
- De-escalate conflicts and address safety concerns with professionalism, clear communication, and sound judgment.
- Provide customer service support by giving directions, sharing local information, and building positive relationships with community members.
Sales Associate/Cashier
Dollar Tree
09.2023 - 01.2024
- Assisted customers with inquiries, ensuring satisfaction and resolving issues promptly.
- Efficiently processed transactions, maintaining accuracy and preventing discrepancies.
- Organized merchandise displays for optimal visibility and customer engagement.
Front of House Team Member
Compass Group USA
02.2023 - 08.2023
- Delivered exceptional guest service while managing front-of-house operations, ensuring seamless dining experiences and maintaining high hospitality standards.
- Fostered positive team dynamics while managing multiple service stations, ensuring smooth coordination between kitchen and dining areas.
- Monitored inventory and reported shortage of snacks, beverages, and food items.
Retail Sales Merchandiser
IKEA
09.2021 - 12.2022
- Crafted engaging displays enhancing customer interaction and store experience.
- Advised customers on purchases, boosting sales and product visibility.
- Streamlined inventory management processes by implementing efficient shelving systems and maintaining accurate product labeling standards.
Education
Associate of Science - Simulation And Game Development
Central Piedmont Community College
Charlotte, North Carolina05.2021
Skills
- Active-Listening (Expert)
- Problem-Solving (Expert)
- Adaptability (Expert)
- Teamwork (Expert)
- Merchandising (Expert)
- Customer Service
Timeline
Safety Ambassador
Block By Block
01.2024 - Current
Sales Associate/Cashier
Dollar Tree
09.2023 - 01.2024
Front of House Team Member
Compass Group USA
02.2023 - 08.2023
Retail Sales Merchandiser
IKEA
09.2021 - 12.2022
Associate of Science - Simulation And Game Development
Central Piedmont Community College