Summary
Overview
Work History
Education
Skills
Timeline
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Lanizha Marsh

Charlotte,NC

Summary

Dynamic customer service expert with a decade of experience in fast-paced environments. Proven ability to enhance community and customer engagement through strong problem-solving and adaptability skills. Committed to fostering positive relationships and driving exceptional results by leveraging teamwork and innovative approaches. A passion for delivering outstanding service consistently establishes a foundation for success in every role.

Overview

4
4
years of professional experience

Work History

Safety Ambassador

Block By Block
01.2024 - Current
  • Promote a safe and welcoming environment by monitoring public spaces, assisting visitors, and serving as a visible community presence.
  • De-escalate conflicts and address safety concerns with professionalism, clear communication, and sound judgment.
  • Provide customer service support by giving directions, sharing local information, and building positive relationships with community members.

Sales Associate/Cashier

Dollar Tree
09.2023 - 01.2024
  • Assisted customers with inquiries, ensuring satisfaction and resolving issues promptly.
  • Efficiently processed transactions, maintaining accuracy and preventing discrepancies.
  • Organized merchandise displays for optimal visibility and customer engagement.

Front of House Team Member

Compass Group USA
02.2023 - 08.2023
  • Delivered exceptional guest service while managing front-of-house operations, ensuring seamless dining experiences and maintaining high hospitality standards.
  • Fostered positive team dynamics while managing multiple service stations, ensuring smooth coordination between kitchen and dining areas.
  • Monitored inventory and reported shortage of snacks, beverages, and food items.

Retail Sales Merchandiser

IKEA
09.2021 - 12.2022
  • Crafted engaging displays enhancing customer interaction and store experience.
  • Advised customers on purchases, boosting sales and product visibility.
  • Streamlined inventory management processes by implementing efficient shelving systems and maintaining accurate product labeling standards.

Education

Associate of Science - Simulation And Game Development

Central Piedmont Community College
Charlotte, North Carolina
05.2021

Skills

  • Active-Listening (Expert)
  • Problem-Solving (Expert)
  • Adaptability (Expert)
  • Teamwork (Expert)
  • Merchandising (Expert)
  • Customer Service

Timeline

Safety Ambassador

Block By Block
01.2024 - Current

Sales Associate/Cashier

Dollar Tree
09.2023 - 01.2024

Front of House Team Member

Compass Group USA
02.2023 - 08.2023

Retail Sales Merchandiser

IKEA
09.2021 - 12.2022

Associate of Science - Simulation And Game Development

Central Piedmont Community College