Lanna Pierce
Pelham,NH
Summary
Hard working, positive, and outgoing customer service member with 6 years of experience in multiple fast-paced and challenging work atmospheres. Skilled at making specialty drinks, and creating attractive product displays. Proficient in creating strong customer relationships to boost product revenue, whilst contributing to a safe and welcoming environment. Extensive knowledge of restaurant procedures and customer service. Eager to learn, motivated to do my best in any work setting. Love to share acquired wisdom and train new employees. Fearless and detail oriented, willing to take creative risks. Artistic proficiency, skilled in acrylic and oil painting, and digital art. Freelancing with strengths in creating a unique piece after understanding the clients wants and needs, with reliable planning and management. Known to exceed customer expectations in any work setting.
Overview
2
2
years of professional experience
Work History
Beverage Cart Attendant
Four Oaks Country Club
07.2021 - 11.2023
- Enhanced customer satisfaction by providing exceptional service, product knowledge, and golf course information to guests.
- Boosted beverage cart revenue by consistently upselling menu items and promoting sales in a safe and effective way, and establishing great customer relationships.
- Maintained a clean and organized beverage cart, ensuring optimal presentation of beverage options and snacks for guest selection. This includes keeping golf supplies on hand such as score cards and pencils.
- Streamlined inventory management with efficient restocking practices, resulting in reduced waste and improved availability.
- Maintained positive energy and passion within every shift, including 12+ hour double shifts.
- Managed beverage sales for 140+ person tournaments, including back to back tournaments.
- Assisted in training new Beverage Cart Attendants, sharing best practices for successful interactions with golf course guests.
- Navigated challenging terrain safely while driving the beverage cart, minimizing potential damage to both the vehicle and golf course property.
- Established excellent rapports with members and regular customers, fostering loyalty and repeat business through personalized service.
- Managed cash transactions accurately, maintaining complete accountability for sales revenue collected throughout each shift.
- Swiftly grilled hotdogs, cheeseburgers, and sausages for all guests at the outdoor Grill at the Turn when not driving around on the beverage cart.
- Multitasked selling food, while upselling drinks at the same time.
- Passionate about customer satisfaction, creating a fun, positive, welcoming environment for all golf guests no matter the age, skill level, race, or gender.
Jewelry Sales Associate/ Shift Leader
Body Art
2021 - 2021
- Made customers feel welcomed when entering the store.
- Assisted customers to find body jewelry matching their specific needs.
- As a shift leader, made sure all employees were on task.
- In charge of providing direct supervision to employees to ensure the business operates correctly.
- Filled out legal documents with customers getting piercings in a professional manner.
- Restocked jewelry inventory.
- Maintained a positive attitude and supported staffs' needs when store got busy.
- Recommended related products to increase customers' options and enhance the shopping experience.
- Resolved any problems that occurred in a professional way.
Barista
THE VIBE
2020 - 2021
- Created over 50 drinks in average shifts with consistently positive customer satisfaction.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Learned every menu item's preparation and nutrition facts to meet all customer needs.
- Elevated customer loyalty by using strong personal connection skills, patience, and understanding to resolve customer problems.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas frequently.
- Controlled lines and crowds with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
Restaurant Busser
Trattoria Amalfi
2018 - 2020
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
- Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Resolved and escalated customer issues quickly to uphold strong customer relations standards.
Education
Graphic Design
Manchester Community College
Manchester, NHHigh School Diploma -
Pelham High School
Pelham, NH06.2020
Skills
- Adaptive and Creative
- Friendly and Outgoing
- Client Relationships
- Detail-Oriented
- Point of Sale Knowledge
- Visual Merchandising
- Upselling
- ServSafe Certified
- Visual Art Creation
- Works well under pressure
- Quick learner
- Strong Communication Skills
Timeline
Beverage Cart Attendant
Four Oaks Country Club
07.2021 - 11.2023
Jewelry Sales Associate/ Shift Leader
Body Art
2021 - 2021
Barista
THE VIBE
2020 - 2021
Restaurant Busser
Trattoria Amalfi
2018 - 2020
Graphic Design
Manchester Community College
High School Diploma -
Pelham High School
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