Lannah Dolan
Aurora,Colorado
Summary
Outstanding sales consultant with over 3 years of broad range of selling, consultation, mentoring, customer service, and team development skills across industries. Clear communication, effectively training new sales team members. Cultivate excellent relationships with staff, new prospects and repeat clients.
Overview
8
8
years of professional experience
Work History
Senior Client Advisor
Schomp Ford
10.2021 - Current
- Maintained Vehicle Service Contract average of 63%
- Completed daily logs, tracked data and managed clients' book of business.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of products.
- Promptly responded to inquiries and requests from prospective customers.
- Trained new personnel regarding company operations, policies and services.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Senior Sales Consultant
Carmax Inc
08.2020 - 09.2021
- President's Club level within seven months of hire and maintained.
- Rated in top tier of vehicle sales resulting in generation of over $400,000 in revenue.
- Superior sales of extended service plan add-on sales bringing in additional $178k in revenue.
- Completed mentoring for three new hires resulting in increased competency for all team members mentored.
- Contributed to new hire interviewing process through role play evaluations.
- Built and cultivated relationships with customers and turned prospective leads into happy clients by returning messages quickly and answering questions truthfully.
- Explained important information regarding features and functions for various products so that customer was knowledgeable.
- Evaluated clients' needs and created plan of action to provide solutions.
- Trained personnel in proven consultative sales approaches, as well as sales and follow-up processes.
- Met regularly with sales manager to discuss sales strategies and brainstorm new ways to encourage customers to buy.
- Monitored and managed staff performance to attain target metrics both individually and team unit.
Stylist Sales Associate
Maurices Inc
09.2018 - 08.2020
- Connected and engaged with customers to understand styling needs.
- Embraced fashion and understood market trends to articulate in client interactions.
- Advised client base of new products and seasonal fashions to increase store sales.
- Met or exceeded individual financial and credit goals while contributing to store's bottom line.
- Provided fashion style consultation for over 600 clients resulting in more than $120k in sales and generating 90%+ repeat customers and first place in store credit card sales generating additional $55k in revenue
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Used in-store system to locate inventory and place special orders for customers.
Owner
Myself
07.2015 - 09.2018
- Established woman-owned business and handled all sales and operational aspects of $100k Fashion oriented business.
- Managed day-to-day business operations.
- Restocked shelves and organized displays in alignment with merchandising standards.
- Greeted customers, identified needs and provided product advice.
- Maintained organized store environment to foster pleasant shopping experiences.
- Offered personalized customer service to all customers to support satisfaction and loyalty.
- Developed promotional strategies to increase store sales and meet monthly sales targets.
- Developed strong rapport with customers and created positive impression of business.
Education
Medical Administration Certificate -
Martinsburg College
Online05.2015
Skills
- Salesforce and Drive Centric management
- FMC Dealer
- Client Needs Assessment
- Closing Procedures
- Client Advisement
- Training and team building/ development
- Complex Product Knowledge
- Sales Floor Management
Timeline
Senior Client Advisor
Schomp Ford
10.2021 - Current
Senior Sales Consultant
Carmax Inc
08.2020 - 09.2021
Stylist Sales Associate
Maurices Inc
09.2018 - 08.2020
Owner
Myself
07.2015 - 09.2018
Medical Administration Certificate -
Martinsburg College