Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Additional Information
Timeline
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Lannette Garrett

San Jose,CA

Summary

Self Motivated Independent Experienced Office Management and Administration Professional with Customer Service Experience .With work efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Searching for a long term Remote Postition

Overview

12
12
years of professional experience

Work History

  • Exceeded goals through effective task prioritization and great work ethic.
  • Handling 100 calls per day to address customer inquiries and concerns.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Worked flexible hours, night, weekend, and holiday shifts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Adhered to social distancing protocols and wore mask or face shield

Owner

My Jewelry Shop
San Jose, CA
03.2020 - Current
  • Managed day-to-day business operations.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Aligned branding initiatives and sales strategies with client goals.
  • Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
  • Founded and managed [Type] business, growing revenue to $[Amount] in first year

Office Manager

Mission Farm RV Park
San Juan Bautista, CA
05.2017 - 07.2021
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Managed office operations while scheduling appointments for department managers.

Customer Service Specialist

Harry And David
Medford, OR
02.2012 - 12.2017
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services
  • Maintained financial accounts by processing customer adjustments
  • Recorded product or service failure complaints and notified appropriate departments
  • Handled over [Number] calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services
  • Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
  • Developed customer service improvement initiatives that decreased customer wait times by [Number]%

Education

Associate of Arts - Business Administration

West Valley College
Saratoga, CA
06.1992

High School Diploma -

Blackford High School
San Jose, CA
06.1987

Skills

  • Staff Scheduling
  • Team Leadership
  • Sales Tracking
  • Decision Making
  • Clerical support
  • Payroll and budgeting
  • Credit and collections
  • Account Reconciliation
  • Office management
  • Administrative support
  • Organizational skills
  • Complaint resolution
  • Strategic sales knowledge
  • Account management
  • Order fulfillment
  • Staff Management
  • Planning and Coordination
  • Documentation and control

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Supervised team of and staff members.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information

I am looking for a remote position with the ability to work from anywhere in the country.

I am very organized and self motivated and organized with the ability to take direction and produce efficient

and timely work on expected deadlines.

Timeline

Owner

My Jewelry Shop
03.2020 - Current

Office Manager

Mission Farm RV Park
05.2017 - 07.2021

Customer Service Specialist

Harry And David
02.2012 - 12.2017

Associate of Arts - Business Administration

West Valley College

High School Diploma -

Blackford High School

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Lannette Garrett